Software Engineer (Back-End Oriented)

About HelloGov AI HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registrations ? making them faster, easier, and stress-free through our marketplace of trusted couriers. Located in the heart of Brickell, we?re building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.

Role Overview We're seeking a Back-End Oriented Software Engineer to join our on-site engineering team in Miami. In this role, you?ll design and maintain the systems that power HelloGov?s core platform ? including real-time communication, telephony, and workflow orchestration built on Twilio. You?ll work with a modern tech stack (Python, PostgreSQL, GraphQL, REST APIs, Socket.io) and collaborate closely with front-end engineers using Next.js and NestJS to deliver seamless, scalable experiences. This position is ideal for engineers who enjoy solving complex architectural problems, optimizing performance, and working on meaningful systems that help real people every day. Requirements Responsibilities

• Design, develop, and maintain scalable backend services with a focus on performance and reliability.
• Build and optimize GraphQL and REST APIs for internal and external applications.
• Implement real-time communication features using Socket.io and Twilio.
• Integrate and extend Twilio services, including:
• Twilio Sync (data synchronization)
• Twilio TaskRouter (intelligent task routing and workforce management)
• Twilio Telephony (call flows, IVRs, and customer communication)
• Collaborate with front-end engineers (Next.js / NestJS) to build seamless, high-performance integrations.
• Work with product managers and QA engineers to plan and ship high-quality features.
• Troubleshoot and debug across the stack; continuously improve reliability and performance.
• Write clean, maintainable, and well-tested code following best practices.

• 3+ years of experience building backend systems
• Strong proficiency in TypeScript and experience with NestJS (or similar frameworks)
• Familiarity with Next.js and modern frontend integration workflows
• Proven experience building and maintaining GraphQL and REST APIs
• Solid understanding of PostgreSQL and relational database design
• Experience with real-time systems (Socket .io or WebSockets)
• Hands-on experience with Twilio services (Sync, TaskRouter, or Telephony)
• Strong debugging and problem-solving skills
• Comfortable working on-site in Brickell, Miami

• Experience with cloud platforms (AWS, GCP, or Azure).
• Knowledge of Docker, containerization, and CI/CD pipelines.
• Experience in performance optimization or scaling distributed systems.
• Familiarity with Redis or other caching solutions.

Benefits Compensation & Benefits

• Salary: $100,000?$130,000/year (based on experience)
• On-site perks: Complimentary breakfast, snacks, and parking pass
• Health benefits: Aetna Health, Vision, and Dental Insurance
• Career growth: Opportunities to scale with a fast-growing AI startup

Why Join HelloGov AI At HelloGov AI, you?ll build the systems that help hundreds of thousands of people interact seamlessly with government services. You?ll collaborate with an ambitious, talented engineering team using modern tools to solve real-world problems ? all from our vibrant Brickell office. If you?re driven by innovation, love technical challenges, and want to see your work make a tangible impact, this is your place.