Job Description
The Site General Manager will be responsible for day-to-day operations pertaining to all site functions. The Site GM will hire, train, coach, mentor, and work alongside all store employees including all other managers. Building a culture of accountability while keeping turnover low is critical to the site's success. The Site General Manager will be expected to maintain store image standards, customer service standards, food safety and freshness standards; provide clean lot, pumps, restrooms and showers. This position will require someone with a thorough Food Service/QSR understanding including food cost, labor cost, shrink and waste management techniques and how each relates to and impacts overall profitability.
Responsibilities
Follow all company policies and procedures as well as all city, county and state regulations pertaining to age restricted sales, food safety, and fuel compliance.
Display ability to budget and forecast P&L lines while also understanding and maintaining company merchandise margin strategy and fuel margin/pricing strategy.
Provide leadership to all site level management, including QSR managers, by modeling expected performance and directing all managers in their work activities to meet or exceed budget.
Responsible for providing the proper training, development, and supervision of all staff to ensure the profitability, environmental protection, site maintenance, safety and efficient operation of the site per company policy and procedures.
Analyze food cost, labor cost, shrink, and waste in real time making adjustments as needed to ensure profitability.
Possess ability to conduct inventory audits and implement inventory controls for both the Truck Stop and QSRs.
Provide leadership to the entire store team, including Food Service/QSR employees and managers.
Establish and maintain fuel safety and food quality/safety standards ensuring adherence to all local, State, and federal safety regulations.
Display initiative in improving store, employee, and personal performance.
Recruit, hire, train, and coach in order to build a positive and enthusiastic staff ensuring excellent customer service.
Establish on-going communication meetings with all store employees and management regarding safety, employment issues, store goals etc.
Must be able to timely and accurately complete daily paperwork, deposits, receive and verify vendor deliveries, create work schedules.
Maintain strong vendor relationships.
Requirements
Bachelor's degree preferred
5+ years of experience with a proven track record in Truck-Stop and QSR Operations
Working knowledge of Restaurant Management Systems
Ability to work as scheduled-50+ hours per week
Ability to be "on call" for store needs as they arise
Ability to perform all non-management activities when needed
Candidates may also be required to successfully complete additional training or certifications for this role to include, but not limited to, ServSafe or equivalent Food Manager Safety program,ABC/Age Restricted Certification and UST Operator Certification
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Sales
- Accountability
- Communication
- Company Policy
- Compliance
- Customer Service Standards
- Development
- Environmental
- Environmental Protection
- Food Quality
- Food Safety
- Initiative
- Leadership
- Maintenance
- Management
- Management Systems
- Paperwork
- Policies and Procedures
- Pricing Strategy
- Profitability
- Proven Track Record
- Restaurant Management
- Safety Standards
- Strategy
- Supervision
- Training
- Waste Management
