Shuttle Transportation Dispatcher

About?TransWest:?We move people. We help them get to work, school, or play. From A to B, and everything?in?between. By shuttle, bus,?charter?or valet, we find creative ways to move people,?business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go?above and beyond?to remove stress in all interactions and make things a little easier for all we serve. The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ?in service? TransWest vehicles, ensuring they are on time and on route.?With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements. This role will work a 4AM-12:30PM shift Monday-Friday. ?Compensation:??

• $26.00?- $28.00?/?Hour?
• Annual Discretionary Bonus Program??

?Benefits:?

• Medical, Dental, Vision & Life Insurance?
• 401k with matching?
• Annual pay?raises?
• Holiday pay?
• Paid Time Off?up to?80?hours?per year?with?increasing amounts based on your years of service?

?Responsibilities:?

• Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.??
• Ensure dispatch programs (TripShot,?Samsara, other) are?accurate?including vehicle,?driver?and route assignments. Update and/or create new routes as needed.??
• Monitor?Samsara?Data?pertaining to?driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed?support?Fleet Manager on non-reporting units.?
• Manage WIFI uptime and resetting through?online?portal.?
• Proactively communicate to clients as needed via push notifications,?emails?and phone calls.?
• Communicate?with?Managers/Supervisors on delays, driver and vehicle issues, late check- ins, late?routes?and other information critical to service success.?
• Monitor client email inboxes and reply to emails as needed.??
• Assist?with lost and found items.?
• Be the point of contact to answer dispatch phones?pertaining to?shuttle issues / delays.??
• Create and?monitor?on-time performance and recommend route changes to improve service.?
• Create and pull reports from?TripShot?and?Samsara?that help measure our success.?
• Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.?
• Other duties as assigned.?

?Requirements:?

• Must be at least 21?years of age?
• Previous?dispatch experience?required?
• Experience with?TripShot,?Samsara?or other dispatching software preferred?
• Detail-oriented w/strong problem-solving and troubleshooting skills?
• Prioritization while multi-tasking under pressure and within?short time?constraints?
• Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities?
• Able to work independently and professionally with all levels of the organization.?

TransWest?Culture:?Come join our close-knit team. We enjoy having summer BBQ?s, holiday parties, games, contests and so much more at our bus yards and in the office. Our Commitment to Diversity, Equity, Inclusion, and Belonging:?At?TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at?TransWest?emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to?optimize?our impact.