Service Coordinator

We have partnered with a Global Leader in innovative and reliable maritime equipment, as a Service Coordinator supporting our offshore wind operations. They manufacture highly reliable, innovative, and customized lifesaving equipment, deck equipment, and handling solutions. This is a hands-on, customer-facing role for a technical expert who thrives in a dynamic, collaborative environment. We are seeking a genuine, well-rounded individual who can act a product expert addressing technical questions.

Key Responsibilities:

• Coordinate and schedule service operations onboard vessels and offshore installations
• Prepare and process customer quotations, government bids, purchase orders, and changes
• Act as a primary point of contact for customer inquiries, providing timely and professional support
• Support service engineers with job preparation and execution, including briefing and debriefing
• Maintain and organize job documentation, service reports, certificates, and records in the ERP system
• Manage invoicing, billing summaries, KPIs, accruals, and closure of service projects
• Handle expense reports and timesheets for field service teams
• Follow up with clients for feedback and satisfaction surveys
• Assist sales and project teams in executing service-related contracts
• Support internal process improvements and uphold quality, safety, and strategic standards
• Must be familiar with invoicing, order taking & processing

Requirements

• High school diploma (required); additional technical or maritime background is a plus
• Experience in coordinating field service or offshore personnel strongly preferred
• Strong organizational and multitasking abilities with attention to detail
• Proficiency in Microsoft Office and aptitude for ERP systems
• Excellent written and verbal communication skills
• Comfortable working across departments and with international teams
• Familiar with invoicing, order processing, and customer service best practices

Benefits

• Work closely with international teams and gain broad exposure across operations and sales
• Opportunities to contribute ideas for improvement and shape service processes
• Competitive compensation.
• Flexible hours and a dynamic work environment
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.