Job Description
Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI to create smart, personalized, and easy-to-use self-service experiences, we believe we have only scratched the surface. We are looking for a Senior UX Designer who can drive a customer-centered UX design process with the curiosity and creativity needed to revolutionize customer service.
Key job responsibilities
Contribute to customer service product direction as part of a team that includes AI scientists, developers, UX researchers, and product managers, working together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.
Drive innovation by leveraging your deep experience with UX design best practices through every step of the product development process, from observing customers to understand their needs, to meticulously crafting a highly polished, intuitive interface.
Confidently engage with executives and stakeholders while presenting the team?s work and discussing their feedback.
Contribute to a healthy, creative, problem-solving culture while helping those around you raise the bar for our customers.
A day in the life
A day in the life of a Senior UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also
collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers. And yes, our dog-friendly workplace means you might have some four-legged coworkers.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Experience designing customer facing retail products
Experience with UX design of complex workflows
Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
Preferred Qualifications
Experience working with stakeholders to plan and execute programs that are strategic in nature
Experience in delivering design solutions for projects of large scope and complexity
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Contribute to customer service product direction as part of a team that includes AI scientists, developers, UX researchers, and product managers, working together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.
Drive innovation by leveraging your deep experience with UX design best practices through every step of the product development process, from observing customers to understand their needs, to meticulously crafting a highly polished, intuitive interface.
Confidently engage with executives and stakeholders while presenting the team?s work and discussing their feedback.
Contribute to a healthy, creative, problem-solving culture while helping those around you raise the bar for our customers.
A day in the life
A day in the life of a Senior UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also
collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers. And yes, our dog-friendly workplace means you might have some four-legged coworkers.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Basic Qualifications
8+ years of design experience
Have an available online portfolio
Experience designing customer facing retail products
Experience with UX design of complex workflows
Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
Preferred Qualifications
Experience working with stakeholders to plan and execute programs that are strategic in nature
Experience in delivering design solutions for projects of large scope and complexity
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key skill Required
- Customer Service
- Automation
- Photoshop
- Illustrator
- Creativity
- Design
- Development
- Documentation
- Focused
- Highly Focused
- Inclusive
- Innovation
- Intuitive
- Onboarding
- Orientation
- Passionate
- Product Development
- Retail
