Senior Product Manager

About Us

Here at BusRight, we say that Product is our heart so much so that our Product Team is home to one of our two cofounders (CPO), a founding team member (PM)... and soon, you! We are proud to be expanding this team for the first time with a high-impact, high-growth role.

We are seeking a dedicated, self-driven, transformative individual to help us bring modern technology to users of all levels of sophistication in education transportation through our innovative suite of mobile and web apps. As a Product Manager, you'll play one of the most critical roles in our company. You'll be the glue between the voice of the customer and our engineering team, ensuring that every step we take aligns with our mission and values.

Role Overview

• As our second full-time Product Manager, you will be the connective tissue of the company, collaborating with all functional areas including sales, engineering, product, design, and strategy.
• At BusRight, we believe our product speaks for itself, and is the clearest, most cogent way to market the company. The Product Manager is a key enabler in telling the story of our product.
• Ensure that every decision in the company is aligned to the implications of the data about the product; track product engagement and performance metrics and keep everyone excited in the story it tells.
• Articulate and implement customer engagement opportunities like focus groups, Design Partner conversations, and Early Access programs.
• Serve as a product-focused mentor, when needed, for the Engineering team including periodically coding proofs of concept for new ideas, and designing use cases for testing.

Your Day-To-Day

• Own areas of our product: define their roadmap collaboratively with Product team peers and serve as the company-wide institutional knowledge on the "why" as it relates to product features and decisions
• Grow our product suite into a new customer segment by designing and implementing product onboarding and performance related product features.
• Lead and participate in monthly agile ceremonies, fostering clear communication, decision making and collaboration within our self-organizing engineering and design teams.
• Oversee successful product launches, ensuring timelines, quality, and stakeholder alignment, while tracking post-launch performance, gathering user feedback, and driving iterative improvements to meet company goals.
• Obsess with the entire product experience and an understanding of how each user receives value from BusRight.
• Meet with customers and work closely with our customer success efforts to identify and support collaboration opportunities for research and testing. Occasionally travel to customer sites across the country to gather insights, build relationships, and ensure our product meets their needs and expectations.
• Provide our sales team with hand-off for new features and occasionally join prospect calls for research and roadmap alignment purposes.

Requirements

About You

• Bachelor's degree in Computer Science, Engineering, Technology, Business, Marketing or a related field or equivalent work experience.
• 3 - 4 years experience in product management or related experience, preferably in a startup or fast-paced environment.
• Proven experience in establishing and refining product development processes to drive efficiency and deliver successful outcomes.
• Strong communication and collaboration skills, with the ability to influence and build consensus across diverse stakeholders.

• Solid experience working with a web and/or mobile based tech stack or experience with Agile development methodologies.
• Outstanding critical listening skills with the ability to synthesize the communications of others clearly.
• Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment.
• Demonstrates our values.