Senior Performance Analyst, Utility Bill Mgmt.

Sr. Performance Analyst, Utility Bill Mgmt.

Job ID: 205960

Posted: 18-Feb-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Remote - US - Remote - US - United States of America

About the Role

The Senior Performance Analyst supports the Utility Bill Management (UBM) program leader, focusing on vendor management, client management, and project management. This critical role delivers actionable insights from utility data processes and aids in the deployment and management of a comprehensive UBM program. The Senior Performance Analyst is pivotal in ensuring the success of the UBM program through meticulous data management, proactive issue resolution, and superior client service.

What You'll Do

Lead all aspects of assigned client assignments and data inputs, ensuring data is up to date and accurate. Maintain appropriate touchpoints with internal/external clients and document meeting minutes, action items, and critical issues.

Ensure client and account team happiness by providing an outstanding level of service. Responding to client-specific requests for ad hoc reporting, data issues, and inquiries in a timely manner.

Own and supervise UBM system issues with the associated vendor, collaborating with the vendor team/POC to ensure issues are resolved to completion. Maintain accurate records of all issues and their resolutions.

Coordinate and lead various projects, ensuring timely completion and adherence to project goals and successful client outcomes.

Demonstrate strong skills in navigating and managing ambiguity, addressing a variety of issues effectively.

Assist in the development and deployment of the UBM program, including work order completion, client transition support, client inquiries, and supporting documents.

Effectively handle priorities with a sense of urgency, while maintaining professionalism and the flexibility to adapt to changing client needs, team dynamics, and program adjustments.

Other duties as assigned.

What You'll Need

Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Understanding of existing procedures and standards to solve slightly complex problems.

Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Strong organizational skills with an inquisitive mentality.

Sophisticated math skills. Ability to calculate mildly sophisticated figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values ? respect, integrity, service, and excellence ? and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation,

including a candidate?s education, training, and experience. The minimum

salary for the Sr. Performance Analyst, Utility Bill Mgmt. position is $75,000 annually and the maximum salary for the Sr. Performance Analyst, Utility Bill Mgmt. position is $90,000 annually. The compensation that is offered to a

successful candidate will depend on the candidate?s skills, qualifications,

and experience.

Successful candidates

will also be eligible for a discretionary bonus based on CBRE?s applicable

benefit program. This role will provide the following benefits: 401(K),

Dental insurance, Health insurance, Life insurance, and Vision

insurance.

The application window is anticipated to close on 02/21/2025 and may be

extended as needed.

Or to express

interest in similar roles, visit CBRE.com.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)