Senior Operations Manager

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers.

You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center.

As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Strategic Responsibilities & Deliverables:

Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations

Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning

Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.

Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.

Establishes objectives and metrics for safety, quality, productivity, and customer experience

Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable

Mentors and develops leaders and staff

Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Additional Job Elements:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Must be able to stand/walk for up to 10-12 hours

Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications

A completed Bachelor's Degree in a technical field from an accredited university

Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Experience with performance metrics, process improvement, and Lean methodologies

Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

Degree in Engineering, Operations or related technical field; MBA or Master's degree preferred

Ability to handle changing priorities and use good judgment in stressful situation

Interest in long-term career development through assignments in multiple FCs across the nation

Prior leadership development training or participation

Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100

Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Professional traits that are not unique to this position, but necessary for Amazon leaders:

Exhibits excellent judgment

Passionate about developing great people

Has relentlessly high standards

Wants to have fun at work

Thinks strategically, but stays on top of tactical execution

Passion for invention; expects and requires innovation from team

Has the innate ability to inspire passion in others

Thinks big and has convictions

Results-oriented

Thrives in an ambiguous work environment

Commitment to operational excellence

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.