Senior Enterprise Support Specialist

As the holiday season approaches, we want to inform you that response times and the hiring process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed to keeping you informed as we review applications. Thank you for considering a role at ?URAwe look forward to learning more about you!

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our valuesand empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best workboth in and out of the office.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

What you will do:

• Facilitate membership and software renewals for commercial clients, identifying opportunities to increase engagement and retention
• Facilitate new member activation sessions via phone and video
• Field member inquiries via phone, email, and chat
• Contribute to educational materials development and lead client training sessions, both in-person and virtually
• Attend industry related conferences and events
• Act as an onboarding and transition specialist to see enterprise deals through from sale closed to ring deployment
• Work with management and cross-functional key stakeholders in Customer Success to build-out and pilot new customer support initiatives
• Report, manage, and triage bugs and emerging issues, seeing them through to resolution
• Lead subject matter expert (SME) Quality Assurance (QA) Sessions for internal agents and BPO partners
• Use data to analyze trends and escalate requests and issues to the appropriate internal team to drive improvements
• Use internal tools fluently to troubleshoot member issues at the highest and most in-depth level

Requirements

We would love to have you on our team if you have:

• 2-4 years of professional experience in customer service, business operations, or other relevant industry
• High integrity, intellectual curiosity, self-awareness, and a self-starter attitude
• Excellent cross-cultural communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proven customer service orientation that naturally takes ownership, displays empathy, and follows through

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $76,000-$95,000
• Region 2: $70,000-$87,000
• Region 3: $64,000-$80,000

A recruiter can determine your zones/tiers based on your US location.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We?ve been alerted to scammers posing as ?URA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ?URA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.