Senior Account Manager

This role is for one of the Weekday's clients

Min Experience: 8 years

Location: Mumbai

JobType: full-time

We are seeking a dynamic and experienced Senior Account Manager to drive the success of key enterprise client accounts. This role will serve as a strategic liaison between clients and internal teams, including business development, technology, and marketing. You will play a critical role in strengthening client relationships, identifying growth opportunities through upselling and cross-selling, and ensuring seamless implementation of SaaS-based solutions.

The ideal candidate will have a strong background in deploying large-scale technology solutions for enterprise-grade organizations, excellent interpersonal skills, and a consultative approach to account management. You should thrive in a fast-paced, agile environment and be comfortable managing multiple high-priority initiatives simultaneously.

Requirements

Key Responsibilities:

• Lead new business pitches and ensure smooth onboarding for new enterprise clients.
• Serve as the primary point of contact for all client-related matters.
• Build and maintain trusted advisor relationships with key accounts, stakeholders, and executive sponsors.
• Identify and pursue upselling and cross-selling opportunities within existing accounts to drive retention and revenue growth.
• Regularly assess and validate client needs, translating them into well-defined Statements of Work (SOW).
• Collaborate cross-functionally with sales, technology, finance, and marketing teams to deliver timely, effective solutions aligned with client goals.
• Leverage CRM tools and analytics to monitor market trends, analyze competitor activity, and refine account strategies.

Qualifications:

• Bachelor's degree or higher in Sales, Marketing, Logistics, Supply Chain Management, or a related field (MBA from a top-tier institute is a plus).
• 8+ years of experience in enterprise account management or business development within a SaaS environment.
• Proven ability to manage a high volume of client accounts with professionalism and a proactive attitude.
• Advanced expertise in managing system integrations, gathering business requirements, drafting SOWs, and overseeing cross-functional projects.
• Excellent communication, negotiation, and presentation skills.
• Background in consultative sales or experience as a solutions engineer is a plus.
• A confident, collaborative, and positive approach to team dynamics; a sense of humor is always welcome.
• Strong organizational and decision-making capabilities, with the ability to meet tight deadlines.

Key Skills:
Account Management, Customer Success, Client Management, Cross-Selling, Upselling, Client Retention, Client Renewals