Senior Account Manager

The Senior Account Manager is a cornerstone of the agency, blending the responsibilities of an account manager, project manager, and client growth to ensure the overall success and profitability of projects. This multifaceted role manages the entire client experience, establishing trust and fostering collaboration through clear communication and meticulous organization.

In addition to setting project milestones, defining priorities, and managing all client communications, the Senior Account Manager works cross-departmentally to ensure deadlines and objectives are met seamlessly. They play a pivotal role in driving agency success by delivering exceptional results for clients while identifying opportunities to deepen relationships and grow revenue streams. By balancing client satisfaction with strategic business development, the Senior Account Manager helps elevate the agency's reputation and ensures long-term success through strong partnerships and consistent delivery.

Responsibilities:

• Serve as the primary point of contact for clients, building and maintaining a strong rapport while ensuring all communication is clear, effective, and sincere.
• Build, execute and store all contracts and SOWs. Ensure SOW properly protects the agency and represents each project's deliverables accurately.
• Provide clear, actionable creative briefs and ensure all team members have the resources needed to succeed. Facilitate any handoff meetings internally.
• Develop and execute detailed project plans including timelines, deliverables, and budgets, working with Studio Manager to determine resource allocation.
• Manage and track all projects, successfully navigating the branding, design and interactive components from kickoff to completion.
• Act as a liaison between clients and creative teams, facilitating collaboration across departments (Design, Copy, Traffic) to achieve project goals.
• Review and approve deliverables and confirm they meet client expectations and agency standards prior to presenting or sending out.
• Implement quality control processes to maintain consistency and success across each project.
• Ensure all projects remain within budget, managing and communicating across teams any necessary scope changes.
• Understand client goals, needs, and expectations so all teams are aligned on a project's deliverables. This includes anticipating and addressing any potential concerns, providing proactive solutions.
• Discuss strategy and identify and close opportunities for additional services and upselling.
• Collaborate with and support Director of Accounts on new business opportunities
• Run point on all client meetings, creative presentations, and regular internal and/or external status calls.
• Gather client feedback post-project to identify areas for refining processes and how to improve the overall client experience. Host post-mortem alongside Studio Manager with the project team.
• Travel when required to support client initiatives at events, kickoffs, production shoots, meetings, etc.
• Stay involved in community and agency affairs, keeping an ear to the ground for opportunities and clients seeking new work.
• Regularly spend time outside of the office, having face-to-face with our current clients, inactive clients or potential new clients. Seek conversations, network, attend events and discover strategic opportunities that help the agency grow.

Requirements

• 3+ years of agency experience.
• Existing knowledge of branding and advertising industry.
• Strong verbal and written communication skills and professional attitude.
• Ability to manage many different jobs and meet deadlines consistently.
• Previous experience managing digital and creative projects or a background in the creative field.
• Familiarity with and/or willingness to master digital workflow management platforms.
• Excellent planning skills and ability to balance multiple priorities.
• Ability to maintain and rapidly adapt project schedules and deliverables.
• Basic understanding of the applications used in the design field.
• An appreciation for numbers and analytics, with a keen eye for anomalies and red flags.
• Loves a good process and is constantly looking for ways to improve them.
• Collaborates with team members and has strong interpersonal skills.
• Demonstrated experience with CMSWordpress preferred.

Benefits

Health &Wellbeing

No-cost option for health, dental and vision insurance with 100% premium coverage by Maven. Access to mental health benefits, gym membership and tele-health services.

Finance

Plan for the future with access to 401K and 100% employer-sponsored life insurance.

Paid Time Off

Generous paid time off for vacation, sick days, personal emergencies or days when you just really need a break. Plus remote work flexibility and company-wide remote work days twice a month.

Parental Leave

Parental leave for all parents with flexible transition back to work.

Professional Growth

Company-sponsored conferences, classes and workshops. As well as lunch and learns and periodic talks from designers, type foundries and more.

Friday Lunch

Sometimes we eat in the office. Sometimes we eat out at a restaurant. Either way, we eat together! 100% paid for by the company.