Sales Support Specialist - Customer Service

Are you someone who takes pride in providing exceptional service? Do you enjoy being the person who makes things happen behind the sceneskeeping the process smooth, the team supported, and the customers happy?

If you're nodding "yes," we'd love to meet you.

At Olea Kiosks Inc. , we're not just building world-class self-service kioskswe're building trusted partnerships with our clients across industries like healthcare, hospitality, retail, and entertainment. Every kiosk we design makes life easier for the people who use itand we're looking for a Sales Support Specialist who will do the same for our customers and sales team.

When our customers call, they're often juggling deadlines, projects, and expectations of their own. They need a friendly, organized, detail-oriented partner they can count on. You will be that personthe go-to problem solver who keeps things on track, answers questions quickly, and helps ensure every order and interaction runs smoothly from start to finish.

Your work directly impacts customer satisfaction and the success of our sales team. You won't just be pushing paperworkyou'll be a key part of the engine that keeps our business growing.

• Be the first line of support for customer inquiriesanswering questions, providing product information, and ensuring each customer feels heard and cared for.
• Process orders accurately and manage communication between the customer, sales team, production, and logistics.
• Prepare quotes, proposals, and sales ordersmaking sure the details are clear, correct, and on time.
• Keep customers' order information organized and up to date in our ERP system.
• Help identify and streamline processes that make the customer experience even better.
• Support your sales teammates by managing the administrative details so they can focus on growing relationships and closing deals.

We're a family-owned company that's been designing and manufacturing innovative kiosks for nearly 50 years. Here, you're not just another numberyou're part of a close-knit team that values integrity, craftsmanship, and doing the right thing.

We offer:

• A supportive, fun work environment where people genuinely care about each other.
• Opportunities to grow and develop your skills.
• The chance to work for an industry leader where your work makes a real impact.

• Full-time, non-exempt (hourly) position
• Starting rate: $25 per hour
• On-site role at our Cerritos, California headquarters
• Typical schedule: Monday through Friday, with hours between 6:30 a.m. and 5:00 p.m.

We can't wait to learn more about you. Apply today and take the next step in your career with Olea Kiosks .

Requirements

• At least one year of experience in sales support, customer service, or order management. (Experience in a manufacturing environment is a plus, but not required.)
• A genuine love for helping people and solving problems .
• Excellent written and verbal communication skills you're clear, friendly, and professional.
• Highly organized with an eye for detailyou're the one who catches the little things before they become big things.
• Comfortable with ERP systems, Microsoft Office, and general business software .
• A team player who thrives in a collaborative environment but can also take ownership and work independently.

Benefits

At Olea Kiosks , we believe that taking care of our team is just as important as taking care of our customers. When you join us, here's what you can look forward to:

• Competitive Pay Starting at $25/hour , full-time, with steady hours MondayFriday.
• Health Benefits Medical, dental, and vision plans to keep you (and your family) healthy and happy.
• 401(k) Retirement Plan Start planning for your future with our company-sponsored 401(k) program.
• Paid Time Off Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
• Supportive Team Environment We're a family-owned company, and we treat our employees like family too.
• Opportunities to Grow We love seeing our team members learn new skills, take on new challenges, and advance their careers.
• Great Culture We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.

Qualification

High School or equivalent