Sales Engineer

About LRN

Do you want to use your product expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world's most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN is seeking a Sales Engineer to join our Product team. As a Sales Engineer, you will be responsible for demonstrating to prospective customers how LRN's solutions will address their business needs. In addition to partnering closely with Account Executives, Sales Engineers also interface with Product Management, Engineering, Operations and Marketing. The Sales Engineer is a highly visible technical and product expert in the pre-sales process, and a primary driver for internal advancement of customer requirements.

Your responsibilities may include :

• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of LRN's products to prospects, clients, and employees.
• Collaborate with sales teams to understand prospect / customer requirements and provide sales support.
• Response to RFPs and help coordinate responses from Product / Technology team members.
• Manage trial and demo sites.
• Learn the technical details concerning how our software works and what problems it solves for prospects and clients.
• Manage customer relations by soliciting and logging prospect / client feedback.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to product managers.
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
• Collaborate with Technical Writer, Product Owners, Product Managers and Business Analysts to keep knowledge up to date.
• Create videos and other multimedia content to help customers and sales teams better understand the company's software solutions.
• Provide technical support to the sales team throughout the sales cycle, including answering technical questions and addressing prospect concerns.

Requirements

#Must have skills

• 4+ years of experience in sales engineering, software sales with a focus on B2B SaaS
• Excellent presentation skills, understanding of LMS platforms, reporting, data management.
• Excellent communication and leadership skills
• Familiarity with project management solutions
• Proven track record selling complex enterprise solutions.
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills
• Excellent presentation and creativity skills
• BA/BS degree or equivalent

# Good to have skills

• Familiar with the E&C industry

• Knowledge of compliance solutions such as SAI, Navex
• Knowledge of LRN partners such as SuccessFactors, Workday, Cornerstone, Saba
• Experience with video creation and multimedia content creation

• Knowledge of analytic and data science products

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualification

Bachelor's Degree