Job Description
About the Role
The Sales Associate will assist customers by explaining the features and benefits of each product and completing sales of merchandise.
Position Responsibilities
- Provides superior customer service before, during and after the sale in person and over the telephone.
- Responsible for maintaining and exceeding sales goals.
- Responsible for completing cash control procedures, analyzing reports, identify and react to shoplifters, ensure price accuracy and protect store assets.
- Assists customers, handles customer relations issues and promote a positive shopping experience.
- Provides answers to customer inquiries concerning billing, returns and other general service-related issues.
- Resolves service-related problems for customers.
- Knowledgeable and informed regarding general resort programs and services
- Reconcile daily sale receipts
- Maintain outlet appearance, merchandising and display.
- Perform other related duties as assigned by the Supervisor on duty
Essential Functions ?
- Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas
- Must be able to work holidays, weekends, and flexible shifts/hours
- Must be able to lift/push/pull up to 50 pounds
What's Required?
- Minimum of one year of sales experience in a retail environment
- High school diploma or equivalent combination of training and experience preferred.
- Excellent communication, organizational and mathematical skills
- Ability to operate a cash register
- Ability to interact with all levels of internal and external customers and personnel.
- Demonstrate professional verbal, telephone and written communication skills and etiquette.
- Warm, enthusiastic manner, with excellent interpersonal and customer relations skills
Benefits
- Free meal on shift
- Training & Development
- Free Parking
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Sales
- Billing
- Cash Control
- Cash Register
- Communication
- Control Procedures
- Development
- Environmental
- Etiquette
- Knowledgeable
- Merchandising
- Retail
- Training
- Written Communication
