Job Description
Key Responsibilities :
- Staff Management :
- Hire, train, and manage restaurant staff, including servers, cooks, hosts, and dishwashers.
- Create work schedules, ensuring that the restaurant is adequately staffed during peak and off-peak hours.
- Provide leadership, coaching, and guidance to the team to ensure high performance and teamwork.
- Conduct regular performance evaluations and provide feedback to employees to help improve performance and efficiency.
- Handle any employee-related issues, including conflict resolution, disciplinary actions, and fostering a positive work culture.
- Customer Service :
- Ensure customers have a pleasant dining experience by providing excellent service and addressing any concerns or complaints quickly and professionally.
- Monitor the quality of service provided by staff to ensure it meets IHOP standards.
- Develop and maintain relationships with regular customers and ensure their satisfaction.
- Operations Management :
- Oversee daily restaurant operations, ensuring all departments (front-of-house and back-of-house) function smoothly.
- Monitor restaurant performance by reviewing key metrics such as sales, guest satisfaction, and operational efficiency.
- Ensure compliance with IHOP's operational procedures, policies, and standards.
- Manage the opening and closing procedures of the restaurant to ensure everything is in place for a smooth transition from one shift to the next.
- Financial Management :
- Assist in developing and managing the restaurant's budget, including controlling labor costs, food costs, and other expenses.
- Implement strategies to increase sales and profitability, including marketing initiatives, upselling, and customer loyalty programs.
- Analyze financial reports to monitor the restaurant's financial performance and identify areas for improvement.
- Ensure cash handling and financial transactions are performed accurately.
- Health, Safety, and Compliance :
- Ensure the restaurant complies with local health codes, safety regulations, and sanitation standards.
- Conduct regular inspections of the restaurant to ensure cleanliness, food safety, and proper maintenance of equipment.
- Ensure that all health and safety practices are followed, including food safety standards and employee safety protocols.
- Inventory and Supply Management :
- Monitor inventory levels and ensure that the restaurant is adequately stocked with food, beverages, and supplies.
- Place orders for inventory and supplies as needed while controlling waste and minimizing spoilage.
- Coordinate with suppliers and vendors to maintain efficient supply chains.
- Marketing and Promotions :
- Implement and support local marketing initiatives to promote the IHOP brand and increase customer traffic.
- Track and analyze promotional campaigns to assess their effectiveness and make adjustments as needed.
- Team Development :
- Foster a positive team environment by motivating staff, promoting teamwork, and providing ongoing training.
- Help employees grow in their careers through development opportunities and promoting from within when possible.
- Experience : 2-3 years of experience in restaurant management or a similar leadership role in a restaurant or food service environment.
- Skills :
- Strong leadership, interpersonal, and communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Knowledge of budgeting, financial analysis, and cost control.
- Proficiency in using restaurant management software and POS systems.
- Excellent problem-solving skills and the ability to handle customer complaints and concerns in a professional manner.
- Education : High school diploma or equivalent; a college degree in business, hospitality management, or a related field is a plus.
- Ability to stand for extended periods and move around the restaurant.
- Ability to lift and carry up to 50 pounds.
- Comfortable working in a fast-paced and often noisy environment.
- Must be flexible with work hours and available to work nights, weekends, and holidays as required by the business.
- Ability to work under pressure during peak hours.
Key skill Required
- Customer Service
- Budgeting
- Cost control
- Sales
- Ability to Handle
- Ability To Work Under Pressure
- Analysis
- Cash Handling
- Communication
- Compliance
- Conflict Resolution
- Customer Loyalty
- Development
- Disciplinary
- Effectiveness
- Financial Management
- Financial Performance
- Food Safety
- Guidance
- Hospitality
- Leadership
- Local Marketing
- Loyalty
- Maintenance
- Management
- Marketing
- Operational Efficiency
- Operations Management
- Place Orders
- Pleasant
- Profitability
- Quality Of Service
- Restaurant Management
- Restaurant Management Software
- Safety Standards
- Sanitation
- Staff Management
- Team Development
- Teamwork
- Training
- Upselling
