Job Description
Job Title: Restaurant Manager Responsibilities:
- Staff Management :
- Hire, train, and supervise restaurant staff, including servers, cooks, hosts, and dishwashers.
- Conduct performance reviews, offer feedback, and manage employee development.
- Ensure adequate staffing levels to meet customer demand.
- Create and manage work schedules for employees.
- Customer Service :
- Ensure that customers receive high-quality service and resolve any customer complaints or issues promptly and professionally.
- Monitor customer feedback and take necessary actions to improve service quality.
- Maintain a welcoming, positive, and friendly environment for both customers and staff.
- Operational Oversight :
- Manage the day-to-day operations of the restaurant, including food preparation, service quality, and cleanliness.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor and maintain inventory levels of food, beverages, and supplies, placing orders when necessary.
- Control costs and oversee budgeting, including labor costs, food costs, and other operational expenses.
- Financial Management :
- Prepare and manage the restaurant's budget and financial reports.
- Analyze financial data and implement strategies to increase profitability and reduce waste.
- Handle cash management, including cash deposits, financial transactions, and accounting procedures.
- Quality Control :
- Ensure that food quality and presentation meet IHOP's standards.
- Oversee food safety protocols and ensure that food is prepared according to company guidelines.
- Perform regular checks to ensure cleanliness and organization of kitchen and dining areas.
- Marketing and Promotion :
- Assist with local marketing initiatives and promotions to drive business.
- Ensure the restaurant meets sales goals and develops strategies to increase traffic.
- Stay current on IHOP promotions, new menu items, and operational updates.
- Compliance and Safety :
- Ensure all local, state, and federal laws are followed, including employment regulations and safety protocols.
- Implement and enforce restaurant policies and procedures to ensure a safe and efficient work environment.
- Ensure that health inspections and safety audits are passed.
- Education : High school diploma or equivalent required; a degree in hospitality management or business is a plus.
- Experience : Previous experience in a supervisory or managerial role within a restaurant or food service industry.
- Skills :
- Strong leadership and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Problem-solving and conflict resolution abilities.
- Ability to manage multiple tasks and work under pressure in a fast-paced environment.
- Knowledge of restaurant operations, including staffing, inventory, and budgeting.
- Ability to stand for extended periods of time and lift up to 25 pounds.
- Willingness to work evenings, weekends, and holidays as needed.
Key skill Required
- Customer Service
- Accounting
- Budgeting
- Sales
- Accounting Procedures
- Cash Deposits
- Cash Management
- Communication
- Compliance
- Conflict Resolution
- Customer Feedback
- Development
- Financial Data
- Financial Management
- Food Quality
- Food Safety
- Hospitality
- Interpersonal Skills
- Leadership
- Local Marketing
- Management
- Marketing
- Operational Oversight
- Policies and Procedures
- Presentation
- Profitability
- Quality Control
- Sanitation
- Service Quality
- Staff Management
