Renewals Specialist

As a Renewals Specialist at Staff4Me, you will play a crucial role in managing and renewing customer contracts. Your main responsibility will be to ensure timely renewal of contracts and maintain a high renewal rate. You will work closely with the sales team, customer success team, and clients to negotiate contract terms, address any concerns, and maximize renewal opportunities.

Responsibilities:

• Proactively reach out to customers whose contracts are expiring to initiate the renewal process.
• Negotiate contract terms and pricing with customers, ensuring a win-win outcome.
• Coordinate with the sales team and customer success team to gather necessary information for renewal negotiations.
• Act as the main point of contact for clients during the renewal process, addressing any questions or concerns they may have.
• Prepare and send renewal documents and contracts to clients for signature.
• Monitor and track contract renewal timelines and ensure contracts are renewed in a timely manner.
• Collaborate with the finance department to ensure accurate and timely invoicing of renewed contracts.
• Identify and communicate upsell and cross-sell opportunities to the sales team.
• Maintain accurate and up-to-date documentation of renewal activities and customer interactions in the CRM system.
• Provide regular reports and updates on renewal rates and performance to the management team.

Requirements

• With 3 years relevant work experience
• Prior experience in a renewals management role or similar position.
• Strong negotiation and communication skills.
• Excellent customer service and relationship management abilities.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in using CRM systems and MS Office applications.
• Ability to handle multiple priorities and work effectively in a fast-paced environment.
• Knowledge of contract management and renewal processes.
• Bachelor's degree in business administration, marketing, or a related field preferred.