Renewal Sales Ops Lead

This role is based in our Santa Clara, CA headquarters and has a hybrid office working schedule of at least 3 days/week in office

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As the Senior Manager, Renewals Sales Operations, you will play a critical role in optimizing and scaling our renewals processes, ensuring predictable revenue retention, and driving data-driven decision-making. You will work closely with cross-functional teams, including Renewals Sales Leadership, Finance, and IT, to streamline workflows, enhance forecasting accuracy, and improve operational effectiveness. This role is a great fit for a self-starter who enjoys driving business impact and can serve as an internal consultant (e.g., problem solver). This person will have the opportunity for significant exposure and visibility across the business.

Your Impact

Trusted Advisor to Sales Leadership: Serve as a strategic partner to the Renewals & Sales leaders, providing data-driven insights, process recommendations, and operational support to optimize revenue retention and growth

Annual Planning: Own annual fiscal planning end to end, including implementing a data-driven quota methodology

Performance Metrics: Define key performance indicators (KPIs), track business performance, and provide executive-level insights on retention and churn trends

Strategic Initiatives: Lead special projects related to renewals growth, expansion opportunities, and process improvements

Team Enablement & Training: Create and deliver training programs to ensure Sales teams have the tools, processes, and insights needed for success

Automation & Systems: Partner with IT to enhance CRM tools (e.g., Salesforce) and automation workflows that improve efficiencies in the renewal process

Renewals Process Optimization: Lead the design, implementation, and refinement of scalable processes to enhance efficiency in renewals management

Forecasting & Analytics: Develop and manage accurate renewals forecasting models, leveraging data-driven insights to support business decisions

Customer Experience Enhancement: Identify friction points in the renewal process and implement strategies to improve customer retention and satisfaction

Your Experience

+ Minimum 8+ years of experience in Renewal Sales Operations/Revenue Operations, with prior experience supporting renewals

Strong organizational skills, self-starter, and can quickly identify and resolve inefficiencies across the business

Proven expertise in renewals management, forecasting, annual planning and quota setting

Strong analytical skills with experience in data visualization and CRM reporting (Salesforce, Tableau, SQL, Excel etc.)

Excellent project management abilities with a track record of driving process improvements

Ability to influence and collaborate across multiple teams in a fast-paced, high-growth environment

Experience with subscription-based business models and familiarity with key renewal metrics (ARR, GRR, NRR) is a plus

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in.

Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization's migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team's success ? and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It's a true partnership, one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $145000/yr - $234500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.

Please note that we will not sponsor applicants for work visas for this position.