Quality Care Coordinator

Location:

Steam Plant - HQ

Department:

Administration

Weekly Hours:

40

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

As a Quality Care Coordinator, you will play a key role in advancing value-based care initiatives by driving improvements in quality, closing care gaps, and enhancing patient health outcomes. You will serve as a liaison, advocate, and informational resource for patients, families, clinicians, and Care Teams to ensure care is coordinated, efficient, and aligned with quality goals.

You will conduct outreach to targeted populations to promote preventive care and disease management. In addition, you will coordinate follow-up care, identify barriers that impact access or engagement, and connect patients to appropriate community, social, and health resources.

You will obtain, analyze, and apply clinical quality and population health data to identify care gaps and close opportunities. This includes generating reports, conducting detailed chart reviews, abstracting relevant information, and entering medical records and clinical data into the electronic health record.

The above summary is intended to describe the general nature and level of work performed by the positions. It should not be considered exhaustive.

REQUIREMENTS

• Education: Must be a high school graduate or its equivalent.
• Skills: Creates a positive, professional, service-oriented work environment with proven ability to work collaboratively with colleagues, clinicians, patients and all inter-departments and external customers, respects cultural differences. Must demonstrate and promote a strong commitment to achieving customer satisfaction. Must be able to work independently and on a team. Must be able to understand directions, communicate, and respond to inquiries; must possess excellent telephone etiquette and telephone multitasking skills, verbal, and written communication skills. Must demonstrate the ability to work effectively and accurately complete tasks within established deadlines; must be able to work independently to solve problems and prioritize tasks and deadlines. Exceptional attention to detail and organizational skills with the ability to effectively prioritize and manage multiple competing projects. Strong computer skills including Microsoft Office, email, computer navigation and EHR knowledge.
• Years of Experience:3 years or relevant experience three years working in a physician's office or related health care setting OR significant relative experience in a healthcare setting
• Certification:Certified/Registered Medical Assistant. Responsible for maintaining certifications and completing continuing education units for RMA/CMA and CPR. Or willing to obtain RMA/CMA and CPR certifications within 90 days of hire

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace