QA Manager

• Lead and shape the QA function at the AI-native insurance platform of choice for the world's leading insurers
• 100% remote, with a global, diverse team
• Own quality strategy for a fast-growing product suite, with a direct line to the Head of QA and real influence over how we build

About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We?re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We?ve grown our annualized revenue by over 30x since January 2021
• We?re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

What You Will Do

• Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide
• Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market
• Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing
• Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines
• Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction
• Deliver executive-level QA insights ? reports, dashboards, and strategic recommendations ? to the Head of QA and cross-functional leadership

• Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization
• Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function
• Drive continuous performance evaluation and improvement of QA teams ? resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence
• Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle

• Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams
• Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies
• Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early
• Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems
• Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability

What We Need

• Bachelor's degree in Computer Science, Engineering, or a related field
• 8+ years of experience in software QA spanning both manual and automated testing of web and API applications, including at least 2+ years directly managing QA Leads, senior engineers, or a multi-team QA function
• Experience in the insurance or a similarly regulated, complex industry is a strong plus
• Proven track record establishing QA processes, tooling, and standards organization-wide, not just within a single team
• Experience navigating executive-level reporting ? comfortable turning quality metrics into insights and recommendations for senior leadership

• Deep understanding of software testing methodologies, tools, and processes across the full testing lifecycle
• Experience implementing and scaling automated testing frameworks in an agile environment, with deep understanding of BDD and Gherkin
• Hands-on familiarity with testing tools for JavaScript and .NET such as Jest, Mocha, JMeter, Cypress, Selenium, Puppeteer, NUnit, Cucumber, Telerik, Specflow, or similar, and how to integrate them with CI
• Proficient with defect tracking and test management tooling, with strong experience setting up QA processes and running structured performance reviews
• Working knowledge of performance, security, and compliance testing domains
• Practical experience building and rolling out AI-powered processes across teams or workflows

• 100% Remote Work
• 15 Days of Annual Leave
• Annual Performance Bonus
• Remote Work Allowance
• Anniversary Bonus
• Health Insurance
• Stock Options after 6 months
• Company Activities and Events
• Learning and Development Plan

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