Product Researcher

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer.

On one side we're working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we're giving consumers a reliable and secure payment experience which is better than anything else they've experienced in the Indonesian ecosystem.

Where We Are Now: Series A Startup with Boundless Opportunities!

Our Vision for Payment Transformation: We're on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.

Strategic Partnership with Top Brands: As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.

Your Opportunity to Innovate: If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.

As a Product Researcher, you will be at the forefront of this movement, shaping what an exceptional payment experience looks and feels like. Collaborate with our dynamic team of business and engineering leaders as a strategic partner, fostering a customer-centric culture that propels our organization to new heights.

The ideal candidate possesses 5+ years of experience crafting and executing user experiences tailored for the Indonesian market. Your expertise extends beyond the surface, diving deep into the core of the product experience. Showcase your ability to set up and scale research and design practices, coupled with an unwavering attention to detail that ensures the delivery of delightful product experiences customers will adore.

Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.

Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together! #IndepaySetaraJourney #PaymentsInnovation

What your current role should be like?

• Bring strong expertise in product research, leveraging analytics tools and data platforms to derive actionable insights that shape product strategy and enhance user experience.
• Be heavily involved in user level product testing to ensure product performs at an acceptable level.
• Be part of the product management team of a global category product (checkout product, payment product, etc.)
• Foster collaborative relationships with cross-functional teams, including product, engineering, and business leaders, to ensure research aligns with strategic goals and informs product roadmaps.
• Lead large-scale research initiatives from study design to execution, synthesizing and presenting insights that drive decision-making and product development.
• Develop a deep understanding of the Indonesian market context, ensuring local user needs and behaviors are incorporated into product strategies.
• Exhibit effective storytelling and communication skills to clearly present research insights, fostering shared understanding and alignment across teams.

What will you do?

• Develop and maintain a broad understanding of the product, business objectives, customers, and competition. Extend a deep understanding of Hootsuite users, and strategic topics that align with business needs - by conducting and supporting research initiatives.
• Build a close, collaborative, and influential relationship with relevant stakeholders throughout the entire research process: defining research plans and objectives, conducting studies, and providing research insights to support user-centric decision making.
• Lead large scale research studies with minimal supervision, developing research plans, conducting appropriate methods of research, synthesizing data into meaningful insights, and delivering impactful results that drive change.
• Continually inject knowledge and expertise in areas of study at various stages of product development and other areas of the business.
• Actively mentor other team members and better your peers through shared thought leadership and driving effective processes.
• Shape the roadmap by prototyping and pitching new ideas we haven't even thought of yet, and gaining cross-functional buy-in.
• Partner closely with product and engineering to shape and define team strategy and roadmaps.
• Turn ambiguous problems into concrete products, from proposal, to kick-off, vision, building, and launch.
• Work closely with our partner teams, including Dashboard, Payments, Billing, and more, to create an end-to-end experience that feels coherent.
• Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables.
• Participate in design reviews and share your work regularly with the design and company leadership.

What do you have?

• Has 5+ years relevant experience in product research at a payment industry product-driven tech company, with a focus on consumer insights and user experience research.
• Skilled in gathering, analyzing, and presenting research findings to cross-functional partners and stakeholders, using clear storytelling to drive product decisions.
• Proficiency in a range of research methodologies including user interviews, surveys, usability testing, and data analysis, with an ability to adapt methods based on project needs.
• Experience partnering closely with product, design, and engineering teams to provide insights that shape product direction and address user needs.
• Strong written and verbal communication skills, able to present research findings and insights clearly and concisely to both internal and external stakeholders (both english and bahasa indonesia).
• Comfort with an iterative product development, providing actionable insights that guide improvements and enhancements throughout the product lifecycle.
• Has experience working in environments where teams/products are still trying to find product market fit.
• Familiarity with analytics tools and data platforms to support data-driven research and measure product impact.

What do we offer?

You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer:

• An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide.
• An opportunity to define and develop a product for the global market.
• An opportunity to be part of the core team who will build a global company and define its culture and processes.
• An opportunity to move horizontally or vertically across geographies through multiple career paths.
• An opportunity to work at the frontier of modern banking solutions technology.

Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.