Principal UX Designer, Amazon Delivery Customer Experiences

Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery, returns, and re-commerce in shopping? Amazon Delivery?s Customer Experiences team (ADX CX) is seeking our next Principal UX Designer to join us in shaping products and services that will enable millions of customers worldwide to control when, where, and how they receive and manage purchases from Earth's largest selection. As a diverse group of design and research professionals, this means driving innovation for our customer experiences alongside Amazon's ever-evolving delivery, returns, and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy, reliable, seamless, and delightful for customers worldwide.

Qualities that will help you succeed:

You are an outcome-oriented design leader that uses strong foundations in UX methodology, interaction design, and systems thinking to empower solutions across teams.

You drive a creative outlook on balancing data, trends, and intuition to uncover new opportunities to delight customers and evolve design practices

You consistently and proactively inspire peers, teams, and cross-functional partners to build experiences that break through the status quo through effective communication, relationship-building, and innovation activities.

Key job responsibilities

As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization, you will:

Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts, research, and innovation activities

Identify cross-organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experiences

Develop and maintain a rising quality of design standards including accessibility, UX guidelines, and CX metrics across teams and partners Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals

Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles

Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization

Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI, LLM, and more

About the team

The Amazon Delivery?s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone?s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications

10+ years of design experience

Knowledge of usability principles and techniques

Experience defining design patterns and maintaining UX standardsExperience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)

Experience in end-to-end design projects from shaping business/design strategy through execution

Knowledge of best practices for information architecture and product design

Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Preferred Qualifications

Experience designing customer facing retail products

Experience presenting to and effectively advising executives and senior leaders within and outside of design

Experience providing and effectively communicating strategic and tactical recommendations based on data

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.