Pinnacle Peak - Service Professional

Pay Range:
$18.00+ DOE

Ewing Outdoor Supply is the country's largest family-owned supplier of landscape and irrigation products. Ewing supplies professional contractors with irrigation supplies, water efficient and sustainable solutions, landscape and turf products, agronomics and growing, hardscape and outdoor living, landscape lighting, water features, erosion control and more. Ewing also offers industry-leading training classes and events for professionals in the landscaping, sports field, golf and grower industries.

Join our dynamic team as a Customer Service Associate/Delivery Driver ! We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.

• People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
• Solution-Oriented: You'll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
• Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

• Customer Engagement: Go the extra mile to connect with customers and enhance their shopping experience.

• Welcoming Environment: Greet and direct customers upon their arrival, making them feel at home.
• Product Expertise: Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
• Facilitate Purchases: Conduct price and feature comparisons to assist customers in finding the right products.
• Cross-Selling: Suggest complementary products to boost sales and customer satisfaction.
• Inventory Management: Ensure racks are fully stocked and organized for an optimal shopping experience.
• Returns Management: Handle merchandise returns smoothly, ensuring customer satisfaction.
• Team Coordination: Collaborate with your team during busy periods to maintain outstanding customer service.
• Promote Offers: Keep customers informed about discounts and special promotions that enhance their shopping experience.
• Feedback Gathering: Collect customer insights and relay them to the Store Manager for continuous improvement.
• Stay Updated: Keep abreast of new products and services to better serve our customers.
• Delivery Excellence: Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
• Vehicle Operations: Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
• Customer Outreach: Proactively seek feedback on services and promptly resolve any complaints.

Requirements

• Physical Stamina: Comfortable standing for long periods and performing physical tasks, including lifting 70 + pounds, stooping, and squatting.
• Driving Skills: Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
• Customer Focus: Excellent interpersonal skills to adapt and respond to diverse customer personalities.
• Multi-Tasking Ability: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
• Math Proficiency: Basic math skills for handling transactions and inventory.
• Driver Qualifications: Valid driver's license with a clean driving record and no traffic violations.
• Organizational Skills: Strong organizational and time management abilities.

• Industry Experience: Prior experience in the outdoor supply industry is a plus!

• Bilingual Skills: Proficiency in both Spanish and English.
• Customer Service Experience: Proven background as a Customer Service Associate or Sales Associate.
• Inventory Knowledge: Familiarity with inventory stocking procedures.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

Qualification

Some High School Coursework