Pharmacy Security & Loss Prevention Manager, Amazon Pharmacy

The Pharmacy Security & Loss Prevention (S&LP) Manager leads security operations and loss prevention efforts across multiple Amazon Pharmacy locations within a designated regional area. In this role, you will design and implement comprehensive loss prevention programs aligned with network goals, while efficiently managing security risk, leading diversion investigations, and providing security oversight for the protection of people, property, and data. As a key member of the AP Operational team, you will collaborate with cross-functional teams to drive operational excellence and deliver results that exceed both internal and external customer expectations through innovative solutions and initiatives. Reporting directly to the Regional Pharmacy S&LP Manager, you will support operational teams and partner with various cross-functional groups throughout the organization. Your success in this role will be measured by your ability to design new programs, drive continuous improvement, and achieve exceptional results in asset protection while maintaining regulatory compliance. This position requires strong leadership capabilities, strategic thinking, and the ability to build effective partnerships across multiple stakeholders to enhance the overall security posture of Amazon Pharmacy operations.

Key job responsibilities

Enhance, track, and report on key Loss Prevention network goals and metrics Proactively analyze leading indicators to create, influence, drive, and deliver results on performance

Stay informed of local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.

Partner with Operations to align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC).

Subject matter expert in identifying, promoting, and implementing security best practices ensuring proper evaluation of current and future security needs within the pharmacy to maintain control of pharmaceutical materials and guarantee adherence with applicable state and federal laws.

Utilize continuous improvement to drive process enhancement and increase efficiency.

Engage, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and appropriate escalation path.

Ensure that team members understand internal Amazon policies, World Wide Operations Security, and Loss Prevention vision and values, in order to align performance with internal and external partners.

Conduct investigations of internal and external theft and fraud; to include interviews when appropriate.

Use tools to identify inventory defects and create strategic plans in an effort to mitigate losses.

Manage performance expectations on the part of all security services teams and third-party vendors ensuring service level agreements outlined within each master service agreement are followed properly. Hire, develop, and retain team members who increase security services acumen when needed

Ability to have a high level of influence within the team and site to drive Loss Prevention best practices. Incident response planning, implementation, execution, and management of all Loss Prevention events.

Effectively address loss mitigation, physical security considerations, and all work place violence incidents per policy.

Oversee and lead investigations of internal and external theft and fraud and conduct interviews when appropriate

Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping

Serve as department's liaison with site leadership and external business stakeholders and be the security subject matter expert

Develop driven business cases which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes

Recruit, hire, develop and retain candidates who raise the performance bar of the security services organization when needed

Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations

Travel up to 25% domestically

This role covers a 24/7 operation and you must be able to work all shifts, including nights, weekends and holidays Work in an industrial environment that requires walking up to 5 miles a day and lifting up to 20 lbs, with or without reasonable accommodation.

About the team

World Wide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon's Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.

Basic Qualifications

Bachelor's Degree or 4 + years relevant professional or military experience

2+ years relevant in law enforcement, loss prevention, risk management, supply chain management, or other related field

2+ years of data collection experience with root cause analysis

2+ years of people management experience

1+ year of use of MS Office Professional Suite, including manipulating and analyzing data in Excel

Preferred Qualifications

Experience with Lean Six Sigma concepts desired and certification is a plus such as PMP

Experience with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc.

Experience with security equipment such as intrusion detection devices, access control systems, and video review system

Experience with various business types such as, pharmacy, logistics, warehouse, distribution center, multi-site loss management

Interviewing and Interrogation experience such as Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other related certifications

Workplace Violence and/or Business Continuity experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.