People Technology & Operations Associate

At Lovingly, we're redefining the gifting experience by combining AI-driven technology with deep human connection. We support over 1,500 independent florists, ensuring every gift is meaningful, personal, and effortlessly delivered.

As a People Technology & Operations Associate , you'll play a hybrid role at the intersection of People Ops and ITsupporting employee experience from onboarding to offboarding, managing systems, devices, domains, and streamlining workflows. You'll do it all with a solutions-first mindset, making life better for team members behind the scenes.

We're looking for a fast learner and systems thinker with a bias for aligned actionnot reinvention. If you're equal parts tech-savvy and people-focused, let's talk.

We believe AI is more than a toolit's a strategic partner. In this role, you'll use AI to support scalable, human-centered operations. You'll:

Automate people workflows across HRIS, help desk, and onboarding platforms.
Use AI tools to enhance communication, reporting, and internal documentation.
Improve internal experiences by applying LLAMA principles: creativity, adaptability, and continuous learning.
Tackle challenges with lateral, divergent, and forward-thinking problem-solving strategies.

This role is built for a true multipotentialite who thrives in ambiguity and leverages tech to drive clarity and impact.

• Manage employee onboarding/offboarding, provisioning accounts and devices.
• Coordinate benefits, HRIS updates, and data integrity across platforms.
• Support engagement, culture, and internal communication initiatives.
• Maintain personnel records, compliance documentation, and knowledge bases.

• Resolve IT help desk tickets and handle first-line tech troubleshooting.
• Manage Google Workspace users, software licenses, and device inventory.
• Support domain management and DNS routing.
• Oversee MDM and light AV equipment support for collaboration spaces.

• Build and refine SOPs, automate workflows via Zapier or Make.
• Help implement scalable systems for seamless cross-functional collaboration.
• Continuously improve accuracy, efficiency, and employee experience metrics.

Requirements

Demonstrated adaptability and creative problem-solving.
Strong curiosity for AI tools and systems automation.
Forward-thinking approach to internal operations and support.
Multipotentialitywillingness and ability to learn across HR and IT.

• 13 years in HR coordination, IT support, or office operations.
• Familiar with ADP TotalSource, Google Admin Console, HRIS systems.
• Basic knowledge of device setup, help desk systems, and domain routing.
• Bonus: experience with automation tools (e.g., Zapier, Make).

Benefits

Range between $55,000 - $65,000

• 22 PTO days + 12 paid holidays
• Comprehensive benefits (health, dental, vision)
• 401k with 3% salary contribution

• Culture of continuous learning, AI literacy, and adaptability
• Personal development opportunities in People Ops and IT
• Access to the LLAMA framework for self-guided growth

• Help build and scale systems that support a human-centric workplace
• Power employee journeys that fuel an AI-driven, heartfelt gifting experience

Lovingly does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Qualification

Master's Degree