People Operations Manager

Company Overview:

Maven AGI is an AI enterprise platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Strategic. Agile. Employee-centric. This is the essence of how Maven AGI thinks about People Operations. It's not just about managing peopleit's about empowering people and aligning every human resource decision with the organization's broader goals, while ensuring employees have a positive, fulfilling experience from day one. As part of the People Operations team, you will be part of this mission every single day.

What You'll Do:

• People Operations Technology Strategy
• Manage and optimize our People Analytic Tools to make data driven decisions about employee performance, compensation retention and engagement (e.g., HRIS, ATS).
• Implement and maintain Employee self-service platforms for greater autonomy in managing personal information, benefits, paid time off, etc.
• Analytics & Reporting
• Use data and metrics at the heart of all people decisions and leverage to guide people management decisions across leaders.
• Develop regular reports on key People Operation's metrics to inform Leadership, Managers and Employees.
• Implement strategies from recruiting to employee retention and engagement rooted in evidence to ensure that every thing we do is targeted, measurable, and has clear impact on both the employee experience and business outcomes.
• Employee Experience
• Create personalized experiences throughout the employee journey from onboarding to career development to offboarding ensuring employees feel valued, heard and empowered.
• Create a feedback culture where employees feel comfortable sharing their ideas, concerns, and suggestions. This includes using tools like satisfaction surveys, one-on-one check-ins, and employee forums to stay connected.
• Compliance & Legal Affairs
• Ensure that the organization adheres to labor laws and regulations (e.g., wage laws, occupational safety).
• Maintain employee records in compliance with data protection and privacy regulations.
• Stay updated on changing laws and regulations affecting HR practices.

Requirements

Who You Are:

• 3+ years of experience in People Operations/HR roles
• Proven experience in startup or high growth environment
• Hands on experiences in scaling process from early stage to 250 employees
• Demonstrated success in building and evolving HR infrastructure (onboarding, performance management, L&D, etc.)
• Strong understanding of employment laws and compliance
• SHRM or similar certification

Benefits

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard.

What unites us is our Values and the passion we share to live by them:

• We are customer champions.
• We are bold in action.
• We are data-driven and insight guided.
• We are stronger together.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.