Payment Specialist

Payment Specialist

The Company:

Aflac Columbus

The Location: Remote, US, 31999

The Division:

PLADS

Job Id:

7448

Salary Range:

$39,000 - $87,000

Job Posting End Date: February 27th, 2025

We?ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all?The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Worker Designation

This role is designated as aremoterole. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

Acting with Integrity

Communicating Effectively

Pursuing Self-Development

Serving Customers

Supporting Change

Supporting Organizational Goals

Working with Diverse Populations

What does it take to be successful in this role?

Basic knowledge of principles, concepts, practices, and procedures of IRS codes, regulations, and procedures.

Excellent oral, written, and telephone communications skills to effectively interact with internal and external customers.

Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of to billing procedures, plan codes, and premiums.

Strong research, mathematical, and reasoning abilities.

Education & Experience Required

High School Diploma or Equivalent

2 ? 5 years of work-related experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

Under general supervision, performs routine and some non-routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues.

Reconciles group and/or individual disability and statutory payments; reviews disability and absence claim files for variances and matches relevant details to benefit payment calculations.

Coordinates with disability case managers as well as statutory states for select groups.

Researches pended payments and takes necessary steps to resolve issues by contacting appropriate contacts; makes adjustments based on collected information.

Analyzes and handles service requirements from various sources associated with complex accounts.

Calls or sends communication to request additional information or confirm action; researches customer correspondence, account invoices, and payment history.

Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports.

Communicates internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes.

Performs other duties as required.

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.

Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $39,000 to $87,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.

On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market:Columbus GA