OSP Administrative Assistant I

Location: Hybrid: Tehachapi, CA. Location States: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $18 to $22 USD per hour

Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact: The OSP (Outside Plant) Administrative Assistant 1 plays a crucial role in supporting the efficient operation of telecommunications infrastructure projects. Responsible for handling diverse administrative tasks, this position involves meticulous document management, tracking, and dissemination of critical information related to permitting, construction, and engineering documentation. The role extends to processing departmental billing, managing address records, and providing essential support in evaluating service requests and complaint tickets. Utilizing strong technical skills, including the interpretation of construction prints and fiber designs, this role troubleshoots issues in collaboration with field technicians, ensuring prompt resolution. Proficiency in Microsoft Excel and effective communication skills are pivotal for coordinating with internal and external stakeholders. The OSP Administrative Assistant 1 facilitates seamless project operations, contributing to the successful deployment and maintenance of outside plant telecommunications networks.

Requirements Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Graduate or GED is required
• Ability to work overtime, weekends, holidays, or off hours
• Minimum of one year working in an office setting
• Proven advanced proficiency in Excel
• Knowledge of AutoCAD, google earth a plus
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Document Management and Processing:

• Tracks and files permitting, construction, and engineering documentation
• Processes invoices and creates Purchase Requests (PRs)
• Organizes, tracks, and disseminates permit information to appropriate individuals and locations
• Updates and maintains address records
• Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance

Billing and Financial Operations:

• Processes and tracks departmental billing
• Communicates with other departments regarding billing matters

Technical Evaluation and Troubleshooting:

• Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc.
• Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work
• Evaluates complaint tickets and communicates information internally and externally
• Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance.

Customer Service and Communication:

• Communicates permit information and restrictions to field technicians promptly
• Tracks, assigns, processes, and clears corrective actions provided by pole owners

Additional duties as required.

Benefits Why Join Our Team:

• Join a tight-knit crew?no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.