Order Processing Specialist

Who We Are Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing ? sometimes all before noon. That's where we come in. Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker ? the NoseFrida ? and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond. We don't shy away from the stuff no one else wants to talk about ? nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable. You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle. Under Hirschhorn's leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we're helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact Frida is seeking an Order Processing Specialist to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience. The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment. This role is perfect for someone who thrives on taking ownership, improving processes, and delivering high-quality results that directly impact customer satisfaction and business performance. The Order Processing Specialist will thrive in a dynamic, fast-paced, and entrepreneurial environment. Responsibilities to include:

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Coordinate with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

• Bachelor's degree in Finance, Business, or related field
• At least 1 year of experience with order processing, invoicing, data entry, and customer service
• Strong computer skills and fast, accurate data entry capabilities
• Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus
• Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
• Excellent communication in both written and verbal forms
• Proficient in Microsoft Excel
• Ability to work in a fast-paced, performance-based environment and be a self-starter
• Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
• Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
• Willingness to roll up your sleeves and execute with the ownership mentality
• Ability to work in a fast-paced environment in which requirements & priorities constantly change
• Excellent written and verbal communication
• Consumer obsessed and possess strong consumer understanding
• Excellent communicator with strong written, verbal, and presentation skills
• Ability to manage multiple projects at once and strong organizational skills
• Proactive; can operate autonomously, but also collaboratively as part of a team

Who You Will Work With Frida is an organization that values collaboration and community. As the Order Processing Specialist, you will work closely with Sales, Operations, Finance, and external partners.

Our Ways of Working Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work!
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners. If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to frida.hr@frida.com or cyber@frida.com. Your safety and privacy is our priority.