Job Description
Location: United States, 100% Remote
PST working hours required (west coast candidates preferred)
This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description.
Salary: Up to $100,000 + 10% performance bonus (DOE & Geographic location)
A little bit about us:?
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
About the Role:
A Business Support Analyst is responsible for driving resolution of business-related issues and performing business activity monitoring and support, as needed. They work in close coordination with application support analysts and application managers to ensure effective resolution and root cause analysis for recurring issues. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.?
About You:
- A functional expert within one or more core supply chain activities?
- Adjusts easily to new or changing circumstances.
- A collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Focuses on achieving results that promote business success.
- Demonstrate proactive and professional communication skills with all stakeholders and partners
- Maintain a professional, adaptable, and respectful manner
- Provide high quality service to all users ?
Responsibilities: ?
- Engage with Business Operations and IT teams to resolve critical system issues?
- Should have expertise and provided support to business on Month End closing and Inventory Reconciliation.
- Regular data collection and reporting on key system performance indicators?
- Drive root cause and corrective action determination for all support issues?
- Facilitate support reviews with internal partners
- Drive process documentation, automation, and continuous improvement cross-functionally
- Follow detailed processes and workflows to provide world-class support analysis
- Partner with technical resources on critical system error resolutions
- Provide business process and application support for Oracle supply chain applications using documented processes
- Help business/QA teams in resolving issues related to EDI/ Webservices, Order Management, Inventory, Procurement, Work Orders and Finance?
Your Expertise:
- Bachelor's Degree in Computer Science/Information Technology/SCM or equivalent experience?
- 5+ years working in managing supply chain as a business user?
- 5+ years hands-on experience of using Oracle Supply Chain modules, preferably Oracle Fusion
- 3+ years of hands-on Project Management experience
- Experience with Oracle Fusion Order Management, Inventory, GOP, Manufacturing, or PDH
- Good knowledge of end-to-end business systems processes and flows in Supply Chain management.
- Intensive experience in hi-tech industry preferably in consumer hardware/consumer electronics
- Must have excellent SQL and reporting skills
- Excellent communication and documentation skills
- Great collaborator to work across various cross-functional teams
Nice to Have Skills:?
- Experience with navigating through spreadsheets to analyze large amounts of data?
- Familiarity with G-suite (Google Docs, Sheets, Slides, etc.)?
- 1-2 years of hands-on integration and application troubleshooting / issue resolution?
- 1-2 years of experience with shell commands, reviewing logs, running scripts, etc. is highly desirable?
- PMP Certification
We?ve got you covered:
- Competitive salary + performance bonus
- Flexible time off
- Sick leave
- Up to 100% employer - paid healthcare benefits (medical, dental, vision)
- 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment)
- $1,200 Learning & development allowance (annually)
- $1,200 Health & Wellness allowance (annually)
- Employee referral program
- 401k match up to 4%
- 12 paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.
Qualification
Bachelor's Degree
Key skill Required
- Customer Service
- Manufacturing
- Oracle
- Fusion
- SQL
- Project Management
- Automation
- Analysis
- Application Services
- Background Check
- Business Operations
- Business Process
- Close Coordination
- Communication
- Computer Science
- Consumer Electronics
- Coordination
- Customer Needs
- Data Collection
- Design
- Determination
- Development
- Documentation
- Electronics
- Employee Referral
- Facilitate
- Finance
- Google Docs
- Healthcare
- Integration
- Issue Resolution
- Learning
- Management
- Order Management
- Orientation
- Passionate
- Proactive
- Process Documentation
- Productivity
- Professional Communication
- Reconciliation
- Reporting
- Respectful
- Root Cause Analysis
- Scaling
- Science
- Supply Chain
- Supply Chain Management
- Troubleshooting
- User Experience
