Operator & Compliance Manager

ABOUT 4MATIV TECHNOLOGIES, INC.

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes.

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

POSITION OVERVIEW

The Operator & Compliance Manager is a key member of our team that provides key oversight over the vehicle operators we subcontract on behalf of our customers. The Operator & Compliance Manager supports the VP of Routing and Operator Services in monitoring operator performance and regulatory compliance within their assigned market, and leads field oversight and on-the-ground support and interventions with operators . This role requires a proactive, field-based approach, ensuring transportation services operate efficiently, safely, and in compliance with contractual and regulatory standards.

A flexible schedule is required to meet operational demands, particularly during peak periods such as school launch planning, start-of-year transitions, and high-volume service adjustments. This role requires extensive on-the-ground presence with our operators in Minneapolis/St.Paul, conducting site visits, trailing buses with reported behavior concerns, and investigating service disruptions in real time.

LOCATION

• Minneapolis/St. Paul, MN
• Hybrid schedule: remote work with frequent in-person responsibilities

RESPONSIBILITIES

Operator Performance Management

• Oversee operator service reliability and adherence to performance standards, focusing on high-priority issues.
• Conduct targeted site visits, ride-along, and other field deployments as directed or as necessary to assess service quality and investigate observed recurring concerns or those raised by schools or account managers.
• Provide coaching to underperforming operators based on data-driven insights, while standard training is managed by support teams.
• Partner with internal teams to optimize problematic routes and reduce major service disruptions.
  

Regulatory Compliance & Safety Oversight

• Assess operator compliance with local, state, and federal safety regulations, collaborating with the Compliance Team for reporting and audits.
• Act as a liaison between operators, schools, and regulatory agencies for major compliance concerns.
• Address high-risk safety incidents and coordinate corrective action plans
• Support risk mitigation strategies in partnership with Safety & Compliance Coordinator handling documentation and compliance tracking.

Field Oversight & Incident Response

• Investigate chronic service failures (e.g., repeated missed stops, recurring safety concerns) instead of all daily incidents.
• Conduct on-site ride-alongs and stop reviews for high-priority escalations.
• Report field findings to internal teams for data-driven improvements, while routine adjustments are managed by Routing & Dispatch.
  

Relationship Management

• Serve as the primary point of contact between operators, schools, and internal teams, fostering strong communication and accountability.
• Work collaboratively with school administrators and stakeholders to resolve service-related concerns.
• Build trust and engagement with operators to ensure alignment with 4MATIV's service expectations.
  

Technology & Compliance Monitoring

• Oversee the use of safety technologies, including video monitoring systems and compliance tracking tools.
• Track and analyze operator performance data, flagging trends for continuous improvement.
• Ensure proper documentation and reporting of compliance records for internal and external audits.

Requirements

Education & Experience

• Bachelor's degree in business administration, transportation management, logistics, or a related field preferred.
• 5+ years of experience in transportation operations, vendor management, or a similar role.
• Experience working with school transportation or contracted fleet operations is a plus.
• Knowledge of DOT, FMCSA, and other regulatory safety standards preferred.

Core Competencies

• Leadership & Accountability Ability to take ownership of operator performance and drive improvements.
• Problem-Solving Strong analytical skills with the ability to assess challenges and implement solutions.
• Field Presence Willingness to be actively engaged in the field, conducting site visits and monitoring service delivery.
• Communication & Relationship Building Strong ability to build rapport and foster productive working relationships.
• Adaptability & Initiative A proactive approach to managing service disruptions and operational challenges.
• Schedule Flexibility Availability to adjust work hours based on operational needs, with heightened focus during peak times such as launch planning and school start periods.

Benefits

Salary Range: $75,000 $90,000, per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Qualification

Bachelor's Degree