Operations Manager

We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of a premium coworking and managed office space environment. This role is focused on delivering exceptional workplace experiences through operational excellence, hospitality-driven service, and efficient facility management. The ideal candidate will bring strong operational discipline, people management capabilities, and the ability to build scalable systems in a fast-paced startup environment. You will play a key role in ensuring smooth workspace operations, high member satisfaction, and efficient coordination across teams and vendors. Requirements Key Responsibilities Workspace & Facility Management

• Ensure all infrastructure, workspace facilities, equipment, and assets are properly maintained through regular inspections, SOPs, quality checks, and preventive maintenance.
• Oversee housekeeping, security, valet, and support staff operations to ensure smooth daily functioning.
• Maintain a safe, secure, and comfortable work environment by implementing safety protocols and downtime procedures.
• Manage amenities and operational services including pantry operations, tea/coffee services, power backup, IT coordination, and inventory management.
• Monitor stock levels and ensure timely replenishment of supplies and consumables.

• Coordinate with the Sales team for workspace tours, client visits, and onboarding activities.
• Maintain accurate lead documentation and CRM updates.
• Collaborate with Accounts teams for invoicing, billing, and payment tracking.
• Work closely with IT teams for maintenance support, troubleshooting, and outage management.
• Manage vendor relationships, contracts, procurement, and supply chain activities.

• Monitor operational expenses and drive cost optimization initiatives without compromising customer experience.
• Identify and onboard cost-effective vendors and service partners.
• Prepare monthly operational reports, budgeting analysis, and expense tracking dashboards.
• Ensure timely invoice generation, collections, and payment follow-ups.

• Ensure seamless onboarding experiences for all clients and members through structured processes and checklists.
• Collect, document, and track customer feedback for continuous service improvement.
• Plan and execute member engagement initiatives, networking events, and community activities.
• Manage issue-resolution logs and ensure timely escalation and closure of complaints.
• Support hospitality-focused initiatives that enhance workplace experience and community engagement.

• Track daily occupancy and manage space inventory efficiently.
• Support revenue growth through additional services and value-added offerings.
• Drive high member retention and renewal rates while minimizing churn.
• Maintain accurate and confidential client records within internal systems and CRM platforms.

• Experience in operations, coworking spaces, hospitality, facilities management, or community operations.
• Strong operational planning, execution, and people-management skills.
• Ability to build processes and scale operations in a startup or high-growth environment.
• Strong vendor management and stakeholder coordination abilities.
• Excellent problem-solving, communication, and organizational skills.
• Process-driven mindset with strong attention to detail and ownership.
• Comfortable managing multiple priorities in a fast-paced environment.

• Operations Management
• Hospitality Operations
• Community Management
• Facilities Management
• Vendor Management
• CRM Management
• Budgeting & Cost Control
• Client Relationship Management
• Inventory Management
• Workspace Operations
• Customer Experience & Retention