Job Description
About Us:
Same Day Water Heaters LLC are on the rise, and we owe our success to our incredible team who always put our customers first. If you are looking to advance your career and thrive in a dynamic, fast-paced environment, we want you on our team!
We are on the hunt for a talented Operations Manager who can lead, inspire, and manage our staff as they tackle various tasks. You will be the driving force behind our team's success, ensuring top-notch customer service and continuous improvement.
Job Description:
We are seeking to hire a skilled Operations Manager who can instruct, coach, and manage a staff as they perform various tasks. This Operations Manager will also oversee the activities and performance of your team by tracking customer service targets and facilitating ongoing training.
Requirements
Key Responsibilities:
- Ensure tasks are completed accurately and on time
- Monitor staff to ensure jobs are completed with proper paperwork and good customer service
- Provide estimates for various installations and jobs
- Communicate regularly with management
- Maintain positive team morale
- Perform general clerical duties (e.g., copying, faxing, filing)
- Resolve customer issues when needed
- Attend conference calls and update management on key processes
- Coach staff and document performance improvements
- Perform other related duties as assigned
Qualifications:
- Proven management experience required; plumbing experience is not necessary
- Ability to successfully lead a team
- Good analytical, written, and verbal skills
- Proficient in MS Office
- Strong attention to detail and excellent organizational skills required
- Able to multi-task in a fast-paced and deadline-driven environment
- Able to maintain professionalism and a positive service attitude always
- Attendance and punctuality are extremely important to lead the team by example
Benefits
We offer a competitive salary based on relevant experience and performance, along with the following benefits:
- Health, Dental, Vision, and Life Insurance.
- Paid time off (PTO) and Paid Holidays.
- Mid-year and annual bonus opportunities based on job performance and company profitability.
- Negotiable vehicle allowance or company vehicle.
Qualification
High School or equivalent
Key skill Required
- Customer Service
- MS Office
- Attention to Detail
- Filing
- Insurance
- Life Insurance
- Management
- Organizational Skills
- Paperwork
- Plumbing
- Professionalism
- Profitability
- Punctuality
- Talented
- Training
