Operations Manager - AGIDS , Alexa Data Services

We are seeking an experienced Operations Manager to join our team in India site to develop, manage, and support a large team of direct and indirect reports to support our image and video ML technology.

As an Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.

This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.

In this role, you will:

Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting

Oversee the hiring & training of new team members and support their development

Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas

Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization

Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs

Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs

Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable

Utilize strategic thinking to plan/develop team and site growth to support data delivery

Troubleshoot and resolve technical and logistical issues

Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

We are seeking an experienced Operations Manager to join our team in India site to develop, manage, and support a large team of direct and indirect reports to support our image and video ML technology.

As an Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.

This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.

Key job responsibilities

In this role, you will:

Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting

Oversee the hiring & training of new team members and support their development

Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas

Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization

Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs

Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs

Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable

Utilize strategic thinking to plan/develop team and site growth to support data delivery

Troubleshoot and resolve technical and logistical issues

Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

Basic Qualifications

Basic Qualifications

Bachelor's degree or higher (Any Stream)

Previous experience as an Operations, Project or Program Manager directly managing and developing front-line managers

Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Proficiency verbal and written communication skills

Experience with process improvement/quality control tools and methods

Preferred Qualifications

Master?s Degree

Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

Excellent communication, strong organizational skills and very detail-oriented

Leadership experience in coaching and performance management

Experience in managing process and operational escalations

Experience in working with fast paced operations

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