Operations Lead

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for an experienced, empathetic, and motivational Operations Lead to oversee daily operations and manage the staff of our store. This role is key to maintaining a high level of customer service, team leadership, and store efficiency. Your leadership will help create a positive work environment and support the store owner in achieving business goals. You will be responsible for overseeing staff, improving operational efficiency, and enhancing customer satisfaction. We pride ourselves on our knowledgeable staff, exceptional customer service, and commitment to helping our customers find the right solutions.

If you are a supportive, results-oriented leader with experience in retail management and a passion for the plumbing supply industry, we encourage you to apply today!

Why you should join us:

• Competitive salary range between $75,000-$85,000
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Annual holiday party

Job Responsibilities:

• Supervise, train, and mentor staff members to promote a collaborative and productive work environment.
• Oversee daily store operations including inventory management, customer service, and sales performance.
• Review current workloads and identify opportunities to realign responsibilities or add support where needed, ensuring teams functions efficiently and effectively.
• Foster a customer-first environment by ensuring excellent customer service standards are consistently met.
• Troubleshoot customer issues and address any escalated concerns.
• Promote teamwork, recognition, and a positive workplace atmosphere.
• Implement sales strategies and promotions to increase revenue and customer engagement.
• Maintain a safe and organized work environment for both staff and customers.
• Work closely with upper management to implement company policies and procedures.
• Ensure sufficient coverage of cash register for all shifts; be able to fill in at cash register (when needed).
• Maintain compliance with local, state, and federal regulations.

Requirements

• 5+ years of experience in a management role, preferably in retail or a similar industry.
• Background in operations would be great!
• Outstanding leadership capabilities.
• Experience in plumbing supplies, hardware, or related industries is highly desirable .
• Proven track record of developing and motivating teams.
• Strong understanding of inventory management, operations, and customer service.
• Strong written and verbal communication skills
• Prior experience managing employee performance.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Proficient in Microsoft Office and other business software tools.

TO ALL STAFFING AND RECRUITING AGENCIES: we appreciate your interest, but we are not accepting recruiter or agency assistance for this position at this time. Please do not reach out regarding staffing services, as all hiring is being handled internally.

Crosstown Plumbing is an Equal Opportunity Employer . We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce