Operations Associate

We are seeking a proactive and detail-oriented Medical Operations Associate to join our dynamic team. In this role, you will be responsible for ensuring the seamless flow of clinical operations by managing consult assignments, supporting clinicians during their shifts, and overseeing various communication channels. The ideal candidate will possess strong organizational skills, the ability to prioritize in a fast-paced environment, and a passion for operational excellence in a healthcare setting.

Key Responsibilities:

• Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.
• Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues.
• Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.
• Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses.
  

Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.

Requirements

• Full-time, 40 hours per week
• Schedule: We operate 7 days per week, 24 hours a day and you should be prepared to work any of the various shifts supported by our team.
• This position will, for the most part, be dedicated to a schedule of Thursday-Sunday (post-training).
• Training: Approximately 90% of your training will be conducted within the hours of 6a-8p CST, M-F. Some evenings/nights as well as weekend training will also be required for the associate to have the necessary opportunity to observe all shifts.
• Remote: This is a fully remote position.
• Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 12:00 AM - 11:59 PM CST, regardless of their location or time zone.
• Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory. No exceptions.
  

Technology: SteadyMD will provide equipment such as an external monitor and laptop. You must have a cell phone or iPad capable of downloading Duo Mobile - this is a non-negotiable requirement.

• Experience: 2+ years in healthcare operations, customer service, or a related field.
• Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication skills, both written and verbal, with a knack for problem-solving.
• Proficiency with various software platforms, including EMRs, Jira, and Slack.
• Ability to work independently and collaborate across teams to meet operational goals.

The ideal candidate is a reliable, quick-thinking problem solver who thrives in a dynamic environment. They are adept at managing multiple competing priorities simultaneously and have a keen eye for detail. Experience in healthcare operations, customer service, or similar roles is essential, along with a genuine commitment to supporting healthcare clinicians and improving patient care delivery.

SteadyMD is a pioneering healthcare company delivering personalized primary and urgent care services to patients across the U.S. We are committed to leveraging technology to offer accessible, high-quality care that empowers both patients and clinicians.

• Work With Integrity: We believe that through our clinical virtues, personal ethics, corporate transparency, and commitment to the fulfillment of our promises, we earn and keep the trust of our partners, colleagues, and clinicians.
• Collaborate Shoulder-to-Shoulder: We believe that collaboration is the cornerstone of achieving our collective goals.
• Demonstrate Flexibility: We believe in meeting people, challenges, and opportunities where they are. Being flexible is key to pivoting when faced with challenges and setbacks.
• Empower Ownership: We believe that by giving those we work with the autonomy, resources, and ownership they need, they can build the future they imagine. Accountability enables our patients, clinicians, partners, and colleagues to realize their goals with dignity, purpose, and pride.

• Opportunity for career advancement within the operations team as SteadyMD continues to grow.
• Professional development through exposure to innovative healthcare practices and technology.

To apply, please submit your resume and a brief cover letter detailing your relevant experience and why you are a good fit for this role along with a completed application. Applications will be reviewed on a rolling basis.

Benefits

Compensation: $20.00/Hour

Benefits :

• Health insurance
• Unlimited PTO
• 401K
• Complementary primary care membership