Job Description
The House of Mercier is seeking an Online Help Desk Assistant to join our remote team. In this role, you will be a vital part of our customer service department, providing support to clients through online channels. The ideal candidate will be enthusiastic and dedicated to delivering excellent service, ensuring our customers have a positive experience with our luxury products. This is a fantastic opportunity for those who thrive in a fast-paced, dynamic environment and are passionate about helping others.
Responsibilities
- Respond promptly to customer inquiries via email, chat, and online support tickets.
- Assist customers with product questions, orders, and technical issues related to our website.
- Provide guidance to customers on navigating the website and utilizing various features.
- Document customer interactions and feedback to identify trends and areas for improvement.
- Work collaboratively with other team members to enhance customer service procedures.
- Stay updated on product knowledge, company policies, and industry trends.
- Contribute to maintaining a positive and professional online environment.
Requirements
- Previous experience in customer service is preferred but not required.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work independently in a remote environment while managing time effectively.
- Familiarity with basic computer applications and online communication tools.
- A proactive approach to learning and self-improvement.
- Interest in luxury retail and an understanding of customer expectations in this sector is a plus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
Qualification
High School or equivalent
Key Skills Required
Job Overview
Job Function: Other
Job Type: Full Time
Workplace Type: Remote
Experience Level: Entry level
Salary: Competitive & Based on Experience
Experience: 0 - 0 yrs
Contact Information
Company Name: The House Of Mercier
Recruiting People: HR Department
Website: http://www.thehouseofmercier.com
Location
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