Online Help Desk Assistant

The House of Mercier is pleased to offer an exciting opportunity for an Online Help Desk Assistant. This remote position is open to candidates with no prior experience, making it an ideal entry-level role for individuals eager to begin their career in customer service and support. As an Online Help Desk Assistant, you will assist customers via our online platforms by answering questions, providing information, and guiding them through our services and products. Join our friendly and supportive team to kickstart your journey in the luxury retail sector!

• Respond to customer inquiries via email and chat, providing prompt and accurate information.
• Assist customers in navigating our website and utilizing our online tools and services.
• Address customer concerns and issues with empathy and professionalism.
• Document interactions with customers and report recurring issues for further analysis.
• Participate in training sessions to improve product knowledge and customer service skills.
• Work collaboratively with team members to enhance the overall customer experience.
• Maintain a positive attitude and contribute to a supportive work environment.

Requirements

• No prior experience is required; a willingness to learn and grow is essential.
• Fluency in English is required; proficiency in additional languages is a plus.
• Strong communication skills, particularly in writing.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a desire to provide excellent service.
• Basic computer skills and familiarity with online communication tools are beneficial.
• A passion for luxury goods and a keen interest in the retail industry is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent