Online Chat Representative

The House of Mercier is thrilled to offer a dynamic opportunity for an Online Chat Representative to join our talented team in a fully remote position. This entry-level role is perfect for individuals seeking to kickstart their career in customer service without requiring prior experience. As an Online Chat Representative, you will be the first point of contact for our customers, providing them with assistance and information about our luxurious jewelry offerings through chat support. We are looking for enthusiastic individuals who are eager to learn, possess excellent communication skills, and have a genuine passion for customer satisfaction.

• Engage with customers on our online chat platform, addressing inquiries related to products, orders, and company policies.
• Provide thorough and accurate information to assist customers in their purchasing decisions.
• Resolve customer issues in a supportive and professional manner.
• Document customer interactions and provide feedback for service improvement.
• Participate in training sessions to develop product knowledge and customer service skills.
• Collaborate with team members to ensure effective service delivery and share best practices.
• Maintain a positive and professional demeanor while interacting with customers.

Requirements

• No previous experience in customer service is required; we welcome enthusiastic learners.
• Strong verbal and written communication skills.
• Ability to navigate online chat tools and basic computer knowledge.
• Customer-oriented mindset with a willingness to assist others.
• Ability to handle inquiries efficiently and manage time effectively.
• Reliability, enthusiasm, and a positive attitude are essential traits.
• A genuine interest in luxury products and the jewelry industry is a bonus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent