Is there a job opening for a Customer Onboarding Specialist in United States?

Spark Shipping is currently hiring a Customer Onboarding Specialist in United States.

Does Spark Shipping hire Customer Onboarding Specialist?

Spark Shipping looking to hire a qualified Customer Onboarding Specialist in United States.

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Customer Onboarding Specialist

United States

71 Days ago

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Job Description

Spark Shipping is seeking a Customer Onboarding Specialist to guide and train our highest-value clients, ensuring they achieve full setup and success with our platform. The primary goal is to help new customers quickly realize the value of Spark Shipping.

What You'll Do:

Manage onboarding for customers subscribing to our premium plans.
Conduct both group onboarding sessions and one-on-one training.
Lead interactive training sessions via webinars and video chats.
Assist customers with initial setup, configuration, and integration.
Identify customer needs early and proactively resolve setup hurdles.
Proactively reach out to high-value customers to ensure continued success.
Collaborate with Sales and Support to ensure a smooth customer transition.
Develop and maintain onboarding materials and guides.
Document onboarding and setup processes to create reusable resources for future clients.
Share insights and recurring feedback with the product and engineering teams to help improve the onboarding experience.

Requirements

Proven experience in customer onboarding, training, or customer success.
Clear and confident communication skills.
Strong problem-solving skills and attention to detail.
Excellent presence and communication over Zoom video calls this is the primary communication method for this role.
Ability to quickly learn and explain technical products.
Experience working with SaaS platforms (e-commerce knowledge is a bonus).
Comfortable using tools like HubSpot, Basecamp, and Zoom.
Must be based in the United States. (This is a hard requirement.)
Must have availability during standard U.S. business hours.

Benefits

Work closely with a smart, supportive team.
Directly impact customer success and retention.
Competitive salary with room to grow.
Remote-friendly work environment.

Key Skills Required

SalesAttention to DetailCommunicationConfigurationCustomer NeedsCustomer OnboardingCustomer SuccessE-commerceIntegrationOnboardingShippingSPARKSupportiveTrainingTraining Sessions

Job Overview

Job Function: ITES / KPO / BPO / LPO / Customer Service

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Spark Shipping is a revolutionary drop shipping software that takes the hassle out of order fulfillment. Our platform seamlessly integrates with your existing E-commerce store, providing automated order routing and dropshipping automation. We also offer Amazon repricing capabilities, helping you stay competitive in the ever-changing market.

Our software is designed to...

Company Name: Spark Shipping

Recruiting People: HR Department

Website: https://www.sparkshipping.com

Headquarter: Charlestown, MA, USA 2129

Industry: Retail / Wholesale / Supermarkets

Company Size: 0-10 Employees

Location

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