On Site Service Technician - Level II

Serves as the technical specialist and primary customer support contact to diagnose and complete fewer complex repairs to Cummins products at a single customer's site. Ensures adherence to company standards while delivering efficient, reliable, and high-quality service.

Key Responsibilities:

Engage customers professionally, anticipating and addressing their needs promptly and efficiently.

Utilize specialized tools and follow documented procedures to diagnose and perform basic repairs, including preparing required parts and tools.

Provide coaching on preventative maintenance and basic repairs for customer employees.

Escalate unresolved issues to experience On Site Technicians or Supervisors as necessary.

Document service activities, including service worksheets, timesheets, warranty claims, and quality forms.

Maintain a clean and organized work area, ensuring tools are operational and in compliance with safety standards.

Ensure adherence to all Health, Safety, and Environmental policies and promptly report incidents or issues to site management and supervisors.

Conduct field failure analysis and support the dispatch of defective parts to the plant for corrective action.

Attend and resolve field failures (BSVI and BSIV) in a timely manner to minimize downtime.

Provide detailed failure reports to internal teams for corrective actions and support infant care for emerging product issues.

Deliver technical training to OEMs, OEM dealers, and service center personnel to enhance operational excellence.

Support warranty handling, including diagnosis, conclusion of warranty disposition, and customer updates.

Maintain and update the service database, ensuring accurate records of service activities and monthly reporting.

RESPONSIBILITIES

Competencies:

Communicates Effectively:

Tailors communication to audience needs, ensuring clear and professional delivery.

Customer Focus:

Builds and maintains strong customer relationships with a commitment to customer satisfaction.

Manages Complexity:

Analyzes technical issues and identifies effective solutions.

Develops Talent:

Coaches and trains customer and internal teams to ensure long-term success.

Health and Safety Fundamentals:

Proactively adheres to and promotes safety behaviors.

Diagnostics Application:

Translates customer issues into effective troubleshooting plans.

Electronic Service Tool Application:

Effectively uses diagnostic tools like INSITE for troubleshooting and repair.

Engine Systems Interaction:

Applies knowledge of mechanical and electrical systems to efficiently diagnose and repair issues.

Service Documentation:

Ensures detailed and accurate documentation of service activities and findings.

Technical Escalation:

Escalates complex technical issues appropriately while maintaining a clear record of steps taken.

Values Differences:

Recognizes and respects diverse perspectives to drive better solutions.

Qualifications:

Apprentice Certified Power Generation or Engine Technician (Preferred).

Vocational diploma from a relevant technical institution.

Current relevant electrical certification (optional).

Valid local driving permit

QUALIFICATIONS

Skills and Experience:

Experience:

Basic-level field service experience.

Intermediate knowledge of power generation or engine products.

Experience in high voltage/low voltage systems (preferred).

Customer service experience with a strong problem-solving focus.

Hands-on experience with vehicle-level analysis, including troubleshooting engine and aftertreatment systems.

Ability to strip down and rebuild components such as turbochargers, dosing systems, and fuel systems.

Technical Proficiency:

Basic knowledge and application of electronic service tools like INSITE.

Proficient in analyzing and troubleshooting mechanical, electrical, and electronic systems.

Additional Skills:

Strong organizational and training capabilities for coaching OEM and service center teams.

Effective reporting and database management, including incident reporting in tools like ePIR.

Job

Service

Organization

Cummins Inc.

Role Category: On-site

Job Type: Technician

ReqID: 2409572

Relocation Package

Yes