Office Administrator

At JJH Auto Body, we take pride in providing high-quality collision repairs while delivering an exceptional customer experience. We're looking for a friendly, organized, and detail-oriented Office Administrator to be the first point of contact for our customers and help keep our front office running smoothly. If you enjoy working with people, thrive in a fast-paced environment, and have experience in the collision repair industry, we'd love to hear from you. Responsibilities Greet customers and provide a welcoming, professional experience Check customers in and assist with vehicle drop-offs and pick-ups Communicate repair updates to customers throughout the repair process Answer incoming phone calls and respond to emails professionally Schedule appointments and coordinate with the production team Create, update, and manage repair orders using CCC ONE Match invoices and receipts to repair orders and maintain accurate records Process customer payments and assist with basic office accounting tasks File and organize repair documentation and insurance paperwork Assist with administrative tasks to support daily shop operations Maintain a clean and organized reception area Qualifications Requirements Previous experience in a collision repair shop or automotive service office preferred Experience using CCC ONE management software strongly preferred Bilingual in English and Spanish (required) Excellent customer service and communication skills Strong organizational skills with exceptional attention to detail Ability to multitask and prioritize in a fast-paced environment Proficiency with Microsoft Office (Outlook, Word, Excel) Positive attitude and team-oriented mindset Benefits Competitive hourly pay ($16.00?$20.00/hour) Full-time, stable employment (40 hours per week) Friendly, team-oriented work environment Opportunity to grow within a respected collision repair business Ongoing training and professional development If you're passionate about customer service and want to be part of a team that values quality, integrity, and professionalism, we'd love to meet you.