Nurse Manager

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Nurse Manager that is responsible for clinical oversight of our nursing teams within Kind Clinics, Outreach & Testing, This is a full-time, exempt position requiring 40 hours a week with some evening and weekend hours.

The ideal candidate for this role maintains effective communication with our nurses, staff and physicians, provides patient care in a competent, professional and courteous manner, and partners closely with each Clinic Manager as to the specific areas of clinical practice required for our licensed nurses..

Essential Duties:

• Collaborate with operational managers and the Patient Access Nurse Manager to ensure appropriate nurse staffing for clinical operations.
• Attend regular Kind Clinic manager meetings to support integrated clinical-administrative care coordination and service delivery.
• Oversee clinical management duties, including conducting performance reviews, maintaining supervisory workflows, providing feedback, and assisting in the development of performance improvement plans for the nursing team.
• Lead and participate in clinical quality reviews and facilitate quality improvement projects under the direction of the Director of Clinical Quality.
• Adhere to the organization's nursing SDOs, policies, and procedures.
• Comply with Texas DSHS notifiable condition reporting requirements.
• Organize regular nursing team meetings focused on team-building and professional development.
• Act as a clinical resource and professional role model for nursing staff.
• Coordinate nurse onboarding and annual training in partnership with the clinical education manager, patient access nursing manager, and administrative supervisors.
• Conduct regular medical chart and incident report reviews.
• Compile and analyze data for audits and reports.
• Assist in the development and revision of clinical policies and procedures in line with regulatory guidance, evidence-based practices, and funding requirements.
• Stay current on clinical care standards and external requirements, including DSHS STI/HIV, TIPP, ASN, Immtrac, and Class D Pharmacy standards.
• Ensure completion of the Vaccine Management Plan (VMP) and ASN re-enrollments for each location, serving as a backup vaccine coordinator when needed.
• Communicate professionally and effectively with staff, consultants, patients, partners, and the community.
• Promote conflict resolution and enhance patient and staff satisfaction.
• Perform both direct and indirect patient care nursing tasks as needed.
• Maintain clinical competencies through direct care observation and active participation in clinical practice.
• Prioritize tasks and services, ensuring timely completion.
• Lead and participate in in-service training sessions and other relevant meetings.
• Perform additional duties as assigned.

Compensation

Based on job duties and requirements, this position is placed in salary band 48 with a starting pay range between $92,00.00-$96,000.00 per year. Initial placement within salary band will be based on hired candidate's qualifications and relevant experience.

• Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

Education and/or Licensure:

• Bachelor of Science in Nursing (BSN) from an accredited School of Nursing.
• Active and unrestricted nursing license to practice in the state of Texas.

Experience:

• Minimum of 5+ years in an outpatient clinic setting.
• At least 2+ years of experience working with diverse populations, including LGBTQIA+ and other marginalized communities.
• Proficiency in Microsoft Office, with the ability to quickly learn company-specific programs or software.

Preferred Education & Experience:

• Master of Science in Nursing (MSN) or equivalent education, certifications, and relevant experience.
• Experience as a Clinical Nurse Manager or in a similar leadership role.
• Proficiency in Athenahealth electronic medical record documentation.
• Experience in HIV testing, HIV services, STI testing, and treatment clinic operations.
• Bilingual proficiency in English/Spanish is an asset.

Knowledge Skills and Abilities:

• Proficiency in PC skills, including Windows OS, Microsoft Outlook, Word, and Excel.
• Strong commitment to confidentiality, adhering to HIPAA standards.
• Excellent customer service, interpersonal, and communication skills with cultural sensitivity and experience working with diverse populations.
• Strong verbal and written communication in English; additional language skills are a plus.
• Ability to work well under pressure with minimal supervision.
• Skilled in interacting effectively with individuals from diverse roles, backgrounds, and socio-economic statuses, including those in crisis or with resistance toward organizations.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Ability to manage multiple tasks simultaneously for timely project completion.
• Effective team collaboration across departments and external organizations.
• Flexibility to work a standard 40-hour week, with occasional weekend shifts as needed.
• Conflict resolution skills with a focus on achieving "win-win" outcomes.
• Strong multitasking, prioritization, and time management capabilities.
• Exceptional follow-through on tasks and assignments.
• Leadership qualities with the ability to supervise, motivate, and secure staff cooperation.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term & Long Term Disability
• Training & Development
• Parental Leave
• Longevity Pay

Qualification

Bachelor's Degree