Night Manager

City Wide Facility Solutions specializes in providing top-quality janitorial services to commercial properties throughout Middle Tennessee. We are currently seeking a dedicated Night Compliance Manager to join our team and support our growing portfolio of accounts.

The Night Compliance Manager plays a crucial role in ensuring quality control across various business operations, enhancing client satisfaction, and collaborating effectively with Independent Contractors. This position requires the ability to work both independently and as part of a team in diverse facility environments, including industrial, manufacturing, office, medical, retail, and more.

Additionally, the Night Compliance Manager must demonstrate sound judgment when addressing client concerns, escalating issues to management when necessary, and coordinating with others to meet clients' needs effectively.

Requirements

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Pay: $45,000.00 - $55,000.00 per year

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance