Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
Roles & Responsibilities:
Installing and configuring the ITM and Netcool servers. Upgrading of ITM and Netcool servers
Customizing the server/environment as per the customer/business requirements
Development of probe rules files and trigger codes according to the requirements
Interacting with multiple teams to resolve the issue
Creation of filters/reports and dashboards
Strong hands-on of maintaining the multi-tier and HA architectures
Diagnose and resolve technical issues related to ITM and Netcool and integrations.
Decide on a course of action User testing Development Requirements confirmation testing requirements definition
Change management, Release management, evidence storage and approval handling
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of ? and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond ? taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Minimum of 7-8 years of experience in setting, configuring and maintaining the ITM and Netcool servers
Strong experience and knowledge of ITM, Netcool suite, TEP and TEMs and RTEMs
L3 & L4 hands on related to Event & Monitoring support for Netcool, ITM, Zabbix, and ScienceLogic
Advanced skills on configuration and troubleshooting of Netcool and ITM
Maintain the Netcool servers and user management and associated Incident, Change and Problem handling
Knowledge of account and new node registrations on Netcool Web Gui
Relevant and strong knowledge of auto notifications tools
Working knowledge of API user's password reset and certificate renewal, GNM API user and token update activity, maintenance.
Experience in configuring Object Server Gateways like JDBC, Uni and Bi-directional Gateway.
Working experience of monitoring and event management of heterogeneous environment
Implemented transition of monitoring tools from on-premises to cloud M&E
Strong skills of working, implementing and troubleshooting IBM Tivoli monitoring servers
End-to-end automation of IT service management processes experience and skills.
Preferred Technical and Professional Experience
Certified professional with relevant experiences
Knowledge of AIX Linux/Windows, Database. Industry certifications desirable
Excellent communication skills to interact with multiple Global teams
Strong skills in creating business rules, event correlation, deduplication, and enrichment using Netcool Impact
Manage user accounts, roles and permission to align with organizational requirement
Strong knowledge of workflows and IPC like Incident, Problem, and Change
Linux/AIX server implementation and troubleshooting experience in large environments
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
Roles & Responsibilities:
Installing and configuring the ITM and Netcool servers. Upgrading of ITM and Netcool servers
Customizing the server/environment as per the customer/business requirements
Development of probe rules files and trigger codes according to the requirements
Interacting with multiple teams to resolve the issue
Creation of filters/reports and dashboards
Strong hands-on of maintaining the multi-tier and HA architectures
Diagnose and resolve technical issues related to ITM and Netcool and integrations.
Decide on a course of action User testing Development Requirements confirmation testing requirements definition
Change management, Release management, evidence storage and approval handling
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of ? and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond ? taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Minimum of 7-8 years of experience in setting, configuring and maintaining the ITM and Netcool servers
Strong experience and knowledge of ITM, Netcool suite, TEP and TEMs and RTEMs
L3 & L4 hands on related to Event & Monitoring support for Netcool, ITM, Zabbix, and ScienceLogic
Advanced skills on configuration and troubleshooting of Netcool and ITM
Maintain the Netcool servers and user management and associated Incident, Change and Problem handling
Knowledge of account and new node registrations on Netcool Web Gui
Relevant and strong knowledge of auto notifications tools
Working knowledge of API user's password reset and certificate renewal, GNM API user and token update activity, maintenance.
Experience in configuring Object Server Gateways like JDBC, Uni and Bi-directional Gateway.
Working experience of monitoring and event management of heterogeneous environment
Implemented transition of monitoring tools from on-premises to cloud M&E
Strong skills of working, implementing and troubleshooting IBM Tivoli monitoring servers
End-to-end automation of IT service management processes experience and skills.
Preferred Technical and Professional Experience
Certified professional with relevant experiences
Knowledge of AIX Linux/Windows, Database. Industry certifications desirable
Excellent communication skills to interact with multiple Global teams
Strong skills in creating business rules, event correlation, deduplication, and enrichment using Netcool Impact
Manage user accounts, roles and permission to align with organizational requirement
Strong knowledge of workflows and IPC like Incident, Problem, and Change
Linux/AIX server implementation and troubleshooting experience in large environments
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Key skill Required
- Customer Service
- JDBC
- Automation
- API
- Accounts
- API
- Change Management
- Communication
- Compliance
- Configuration
- Customer Success
- Database
- Dedication
- Design
- Development
- Employee Referral
- Event Correlation
- Event Management
- Focused
- Growth Mindset
- Immigration
- Implementation
- Inclusive
- Infrastructure
- IT Service Management
- Learning
- Linux
- Maintenance
- Management
- Orientation
- Professional Development
- Provide Support
- Release Management
- Requirements Definition
- RTEMS
- Service Management
- Technical Assistance
- Troubleshooting
- User Management
- Volunteering