Merchandise Return Associate

REEDS Jewelers is excited to post this important position to join our team. REEDS Jewelers is currently seeking a team oriented Merchandise Return Associate for our corporate office in Wilmington, NC. The Merchandise Return Associate is responsible for receiving, categorizing, processing and the distribution of customer/store damaged, trade-in and break-out merchandise to ensure the highest level of service exceeding customer expectations. Primary Responsibilities:

• Exemplify the REEDS? Mission and Core Business Values.
• Respond to store inquiries regarding merchandise returns.
• Researches and identifies untagged merchandise.
• Creates transfer documents to distribute merchandise to and from the corporate office and store locations.
• Responsible for the review and analysis of all non-plu trade-ins and break-out merchandise.
• Responsible for following security policies to ensure merchandise is protected.
• Receives, documents and audits incoming damaged merchandise from the corporate office and store locations.
• Reviews merchandise for quality issues. Determine correct processes to handle irregularities.
• Responsible for general housekeeping in the MRE area.
• Partner with other corporate departments and stores to provide timely assistance and perform other duties as directed by Lead, Supervisor and Inventory Control Director.
• Conduct business affairs in a legal and ethical manner, building a socially conscious environment.

REEDS Jewelers celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!

Requirements

• Qualified candidates must be a high school graduate or the equivalent
• Have adequate computer experience
• Demonstrated communication skills.
• Inventory and distribution experience preferred
• Must be able to stand up to 90% of the day
• Must be able to lift up to 50 lbs.
• Must be able to perform light housekeeping duties
• Must be able to perform repetitive physical tasks including preparing boxes for shipment, breaking down boxes for trash or storage, and moving boxes of merchandise

Benefits REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.