Membership Advisor

The Opportunity

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!

Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.

Rate of Pay: $21.25 per hour, plus bonus potential based on team's performance.

This role is considered entry-level.

Full-Time Schedule:

• Monday: 9:30am-6:30pm
• Wednesday: 11:00am-7:30pm
• Thursday: 11:00am-7:30pm
• Friday: 10:00am-6:30pm
• Sunday: 9:00am-4:00pm

Schedule is subject to change based on business needs

Job Responsibilities:

• Work with prospective new members
• Assist with all aspects of membership, including sales, reinstatements and conversions.
• Arrange and provide tours for prospective members
• Accommodate walk-in requests for membership information or tours
• Enter all membership inquiries into Keep Me prospecting software in a timely manner
• Maintain prospect list on a daily basis, including all follow up, status updates and notes
• Sign up new members
• New Member Orientation
• Process new member paperwork
• Issue, stock and create New Member Gifts
• Issue referral gifts and update referral log weekly
• Responsible for assigned individual Sr. project
• Knowledge of all membership policies and reasons behind them
• Check email and voicemail regularly and follow up promptly
• Reinstate memberships
• Corporate accounts
• Inactivate memberships
• Assist as a Member Services Representative
• All other job duties as assigned by management.

Requirements

• Excellent oral communication and customer service skills
• Ability to handle multiple tasks at once
• Work well under pressure and in a fast-paced environment
• Self-starter; takes initiative
• Some college or sales experience preferred

Benefits

• Time Off & Retirement:
• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Health & Wellness:
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Employee Perks:
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement
• Eligible for monthly sales bonus

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.