Member Support Specialist

At?Medical Guardian,?we empower our members to live a life without limits. We do this by offering best-in-class?service?for members who own our medical alert devices.?As a Member Support Specialist, you will play?a?critical role by working directly with our members and their loved ones. We?guide?them?through?product?activations, troubleshooting, billing, and much more.?We do this within a supportive and friendly team environment, which?reflects?Medical Guardian?s?award-winning?company culture.

This role?offers?our?members?peace of mind, security,?and confidence, and?sometimes?your?work?will?save?lives.?Because of this,?we take pride in helping?to?protect our members,?and?we are?dedicated?to?the Medical Guardian?mission.?If this sounds?like?the right fit for you, please?read on to learn more. Compensation:

• $17 per hour

• We are seeking experienced member service professionals?and those who are caring and compassionate?to join our team.??
• Equipment is?provided.?
• Permanent residency in one of the following states is?required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.?

• Paid Time Off?available after 60 days. Please commit to perfect attendance during the first 60 days.?
• A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.?

• Answer?incoming telephone calls from members?and/or?caregivers?needing assistance with their?order,?product, billing?and/or other?account services.?
• Guide callers through troubleshooting, navigating the company site or?effectively?using the products or services.?
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.?
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.?

• De-escalate situations involving dissatisfied members;?research issues and offer solutions to resolve problems.?
• Be a company brand ambassador, promoting?the value of additional products and services during?service calls.?
• This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team?members?to improve the member experience.?
• Meet personal/team qualitative and quantitative?performance objectives.??
• Perform other duties and responsibilities as assigned.?

Requirements Desired Experience:?

• 2+ years previous member service call center or member-facing experience desired?

• Associate or bachelor?s degree?(preferred);?high?school?diploma required?
• Computer proficient with the ability to multi-task?
• Professional, enthusiastic and kind?with a passion for serving?
• Effective active listening skills with ability to probe to ensure appropriate resolution?
• Strong communication, organization and time-management skills?

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)