MedSpa Practice Manager

Alinea Medical Spa, located in the heart of Manhattan, NYC, is seeking a dedicated MedSpa Practice Manager to join the growing team.

What Will You Do?

• Day-to-Day Operations: Oversee clinic workflow, manage room turnovers, supply orders, and ensure smooth scheduling and adherence to SOPs.
• Team Leadership: Mentor and manage aestheticians, front desk staff, nurses, and medical assistants. Handle training, onboarding, and performance evaluations.
• Patient Experience: Ensure a VIP-level patient journey from initial contact through post-treatment follow-ups, addressing concerns and maintaining five-star reviews.
• Sales & Growth: Guide the team on consult-to-book conversions, upsells, and membership sales while monitoring performance metrics and KPIs.
• Compliance & Inventory: Ensure HIPAA, OSHA, and NYC health regulations are met. Manage provider licenses, vendor relationships, and stock orders.
• Scheduling Optimization: Keep provider calendars balanced and fully booked while minimizing cancellations and coordinating with marketing for promos.
• Financial Oversight: Assist with financial reporting, expense tracking, and identifying opportunities for profitability improvements.
• Equipment & Vendor Management: Ensure medical and aesthetic equipment is maintained and functional, negotiate vendor pricing, and maintain stock levels.
• Marketing Support: Collaborate with marketing agancy for promotions and campaigns. Collect content for social media, including before/after photos and client reviews.
• Training & Education: Organize training sessions, track CEU credits, and ensure staff is up-to-date on best practices.
• Tech Oversight: Be the point of contact for EMR/POS/CRM systems.
• Reputation Management: Maintain a polished digital presence by responding to reviews and identifying areas for service improvements.

Requirements

• 2+ years of experience managing a medical spa, similar aesthetic/wellness clinic, or healthcare setting.

• Bachelor's degree in Healthcare Administration, Health Services Management, Business Administration/Management, Nursing, or a related field.
• Excellent communication, leadership, conflict resolution, and organizational skills.
• Sales-minded and data-driven, with the ability to motivate staff toward revenue goals.

Bonus points:

• Certifications such as CMPE, CHM, CHC, or related.

Benefits

• Salary: $80,000$120,000 per year, commensurate with experience and qualifications.
• Benefits: Competitive package including health benefits, performance bonuses, professional development opportunities, and more.

Wisevu Inc. is a recruitment agency for medical practices and manages the hiring process on behalf of Alinea Medical Spa.

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Qualification

Bachelor's Degree