Marketing and Ecommerce Assistant

ABOUT SCRIVEINER LONDON Scriveiner is an award-winning British luxury brand specialising in writing instruments and premium accessories. Founded in 2019, our products are used by millions of customers worldwide, available via major online marketplaces and from more than 1,000 retail stores around the globe. Our mission is simple: to create beautiful, high-quality products that people love to use every day. The company has grown rapidly and has been recognised with numerous awards, including the King?s Award for Enterprise, The Sunday Times 100, the Great British Entrepreneur Awards, and multiple international design awards. Scriveiner is the flagship brand of Infinity Brands, a founder-led business focused on building premium consumer brands with global reach. We are high-growth, entrepreneurial and hands-on, and we are focused on delivering exceptional products and customer experiences.

THE OPPORTUNITY Scriveiner is entering its next chapter: building from a well-established, award-winning brand into a globally recognised name in accessible luxury. New markets, new product ranges, and a rapidly growing direct and retail footprint mean the business needs people who are as good at building systems as they are at running them. The Marketing & Ecommerce Assistant is the connective tissue of our marketing and commercial operations. This is the role that keeps the engine running: ensuring the Shopify catalogue is flawless, the retailer pipeline is active and accurately tracked, and the weekly reporting tells a clear, actionable story. It is not a support role. It is an ownership role. Scriveiner operates and sells globally, and as the brand expands into new markets, the coordination and localisation demands of this role will grow with it

• Own the Shopify catalogue end to end: product uploads, descriptions, imagery, pricing, tagging, and collections, with a zero-tolerance standard for accuracy across all live listings in every active market.
• Keep the retailer outreach tracker live and current across all regions, logging every conversation, follow-up, and next action so no pipeline relationship goes cold.
• Produce the weekly ecommerce report autonomously, without prompting, delivering clean, action-oriented performance data that the business can act on immediately.
• Coordinate new market and product launch asset production, managing timelines, briefing designers and translators, and ensuring all creative and localisation requirements land ahead of launch windows with zero gaps.
• Draft and send trade communications to prospective and existing retail partners across all active territories, written to Scriveiner brand standards, not to a template.
• Build and maintain ecommerce dashboards that give real, useful visibility into what is working and what needs attention.
• Flag risks and anomalies proactively: Shopify discrepancies, performance dips, asset gaps, or retailer conversations going cold, before they become problems that need escalation.

Requirements WHO YOU ARE Essential ? you must have this

• Hands-on Shopify experience: you have managed a live store and understand catalogue management, product uploads, pricing, and data accuracy in practice, not just in theory.
• Organisational ability that closes loops without prompting. You track your own work, know what is outstanding, and get things finished.
• Confidence with data: comfortable building dashboards, maintaining trackers, and presenting performance in a way that tells a clear story.
• Strong written English, capable of drafting trade communications and brand-consistent copy that does not need a round of editing before it goes out.
• Ability to manage several concurrent workstreams across different markets without losing detail in any of them.
• AI-literate and comfortable using tools, whether for writing, reporting, or workflow automation, to work more efficiently.

• Experience in wholesale, retail account management, or trade marketing. You understand how retailer relationships work in practice.
• Exposure to multi-market or international marketing operations, including asset localisation and translation management.
• Background in a premium, lifestyle, or gifting brand where attention to presentation and brand standards is non-negotiable.
• Experience using analytics platforms beyond spreadsheets: Shopify analytics, Google Analytics, or similar.

WHAT SUCCESS LOOKS LIKE In this role, you will be successful when:

• The Shopify catalogue is 100% accurate at all times across every active market: every product live, correctly described, correctly priced.
• The retailer outreach tracker is live and current, with no conversations going cold and every pipeline contact properly followed up.
• The weekly ecommerce report is produced every week, on time, without being asked, and tells a story the business can act on.
• New market asset coordination runs on schedule, with all creative and localisation requirements delivered ahead of launch windows.
• Risks, whether a listing error, a performance anomaly, or a missed follow-up, are flagged before they need to be caught by someone else.

• Head of Marketing: direct line manager. You free them from operational bottlenecks and keep every system running without escalation.
• Creative / Brand team: coordinate on asset production, product imagery, and brand-consistent communications.
• Ops / Warehousing: coordinate Shopify inventory alignment.
• Retail partners and prospects: day-to-day trade communication and outreach administration.
• Founders: occasional visibility on pipeline and reporting outputs.

Benefits WHY JOIN

• A brand with real proof: King?s Award for Enterprise, multiple international design awards, well-resourced and fast-growing? with millions of customers worldwide.
• Ownership of the connective tissue that keeps Scriveiner?s ecommerce and retail operations running across four international markets, at a stage where your contribution is visible and your work genuinely matters.
• The opportunity to build real operational fluency in a high-growth, multi-market brand.?
• A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does.

• ?25,000 ? ?35,000 base salary per annum, dependent on experience.
• Fully remote position
• Some international travel required (frequency to be agreed based on business needs and market priorities).
• The tools and support you need to do the job properly, in a well-resourced and highly profitable business.
• Welcome gift: a curated selection of Scriveiner products.